Recrutement End User Support Ingeneer - Cameroon Desk | Bourses d'études et opportunités pour tous

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mardi 13 mars 2018

Recrutement End User Support Ingeneer

Offre-d'emploi-au-cameroun
Intitulé du poste : END USER SUPPORT INGENEER
Poste basé à : Douala & Yaounde
Prise de poste : Dès que possible
Type de contrat :
Salaire : Selon profil
Nb de poste disponibles : 01

Minimum Qualifications :

  • First degree in any discipline preferably computer science or engineering
  • ITIL Foundation Certification
  • MCSA and above (Microsoft Certified Systems Associate, details to be provided to CUSTOMER for verification)

Others

  • Minimum of 3 years' experience in IS Service / Help Desk / Service Delivery including hands-on technical service provisioning
  • Working knowledge of Incident Management process and Service Desk function in line with ITIL standards
  • Working knowledge of desktop environment (Operating systems, hardware, and software) and IT service management software
  • Working knowledge of iPad, Android and another mobile device support
  • Effective and Efficient Customer Service
  • Effective Communication Skills
  • Interpersonal and team work skills
  • Sound technical documentation skills
  • Customer focused and open minded
  • High level of commitment, accountability, integrity, confidence, can-do attitude and attention to detail

Job Roles & responsabilities:

  • Faults and request resolution on PC software applications for internal customers utilizing IS Services
  • Troubleshooting incidents and escalating to 3rd party hardware support
  • PC software and hardware configuration, installation and troubleshooting
  • Printer, scanner and other peripheral devices (POS) installation, configuration and troubleshooting
  • Fault diagnosis, analysis and resolution
  • Communication with customers
  • Achievement of customer service and satisfaction levels
  • PC moves and roll out as part of IS Projects
  • Pro-Active and Routine PC Maintenance
  • Regular anti-virus updates and problem resolution
  • Security patch exception updates and problem resolution
  • End user training via customer information sharing sessions
  • Customer focused and open minded.
  • High level of commitment, accountability, integrity, assertiveness, innovation, confidence, can-do attitude and attention to detail
Pour postuler, envoyer un courriel à emploi@itgstore-consulting.com au plus tard le vendredi 30 mars 2018 à 15heures.

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