Job opportunities: Call center agents - Cameroon Desk

Cameroon Desk

Scholarships and opportunities for all


jeudi 21 mai 2020

Job opportunities: Call center agents

Job opportunities: Call center agents
Lieu: Douala

  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports
  • High school graduate or higher,
  • To have 2-3 years’ experience in sales
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Demonstrate strong analytical abilities and organizational skills,
  • Ability to multi-task and work under pressure,
  • Excellent English / Excellent French.
Les dossiers de candidatures (lettre de motivation et curriculum vitae détaillé) sont reçus via le lien suivant :

DATE LIMITE : 14 Juin 2020 à 18H00
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