Job vacancy: Customer Services Officer Cameroon - Cameroon Desk

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dimanche 21 février 2021

Job vacancy: Customer Services Officer Cameroon

Job vacancy: Customer Services Officer Cameroon

Job title: Customer Services Officer Cameroon

Date: 12-Feb-2021

Location: Yaounde, Sub Saharan Africa, CM

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Pay band: 4

Remuneration: XAF 4,534,116 per annum

Post Location: Yaoundé

Department: Exams

Contract type: Locally Engaged

Duration: 2-year Fixed Term

Role Purpose:

The post holder will contribute to the smooth running of the British Council’s teaching and exams operations in Cameroon by delivering high quality customer service and sales targets as part of a larger team that is in line with corporate standards and policies. You will be the main point of contact for visitors, providing information about our services, counselling customers to ensure they make the right decisions regarding products and services and ensure enquiries are converted into sales.

Requirements

Essential:
  • Fluent level of spoken and written English
  • Fluent level of French
  • University degree or equivalent
  • Minimum of 2 years working in a reputable customer services environment
  • 1 year sales experience
Desirable:
  • Customer service qualification
  • Knowledge of SAP/CRM
Additional Information: All applicants should have a pre-existing legal status to live and work in Cameroon.

Closing Date: 22 February 2021 applications will close 23:59 South Africa Time

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

NB: Ne donnez pas d'argent pour obtenir un emploi


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