Job opportunity: Spécialist pre sale

Job opportunity: Spécialist pre sale

Lieu: Douala

MISSION/CORE PURPOSE

To ensure Fault free operation and maximum Service availability and Quality of the IN &VAS Platforms including but not limited to SDPs, CCNs, Voucher Servers, AIR Servers, as well as SMSCs, USSD, Voice Mail, CIS and other Value-Added Services through Regular Proactive Maintenance tasks and Close Network and Systems Monitoring.

Key Performance Areas:

Key Job Responsibilities

• Work in conjunction with our sales team to develop and execute account strategy
• Act as a trusted advisor and technical consultant for all products and related technologies
• Maintain a current expert knowledge of all products and services
• Maintain a working knowledge of competitors’ products and services and of emerging trends in the collaboration industry as a whole
• Provides coaching and professional development to Account Managers in order to enhance their product knowledge, technical acumen, and technical sales skills.
• Maintain a working knowledge of industry standards to leverage interoperability advantages of our solutions
• Create sales proposals and quotations
• Prepare model RFP's and response to customer RFP's / Bids.
• Conduct training and technical workshops for customers and internal teams.
• Develop and deliver sales presentations ain concert with the sales team
• Effectively demonstrate our solutions and support evaluation/PoCs
• Provide input for development of new products and enhancement of current products
• Design end-to-end solutions that address a customer’s business needs
• Assist clients with ROI studies, budgeting and specifications

Staff Leadership and Management

• Ability to work in a team
• Responsible for self-learning and development with guidance from the Manager
• Accountable for meeting and prioritizing own targets / deadlines
• Provide information to the Manager on work accomplishments, individual / team challenges
• Lead team meetings and contribute on specialist / technical areas when required
• Review performance metric dashboards prepared on various performance metrics and provide input to the manager

Operational Delivery

• Generation of qualitative pipeline via permanent customer needs assessment via discovery visits and workshops
• Design, pricing and technical proposal writing of complex customer solutions
• Conduct Proof of concept, demo and deliver high quality presentations of solutions (or speak to customer events)

Job Specifications/ Minimum & Preferred Requirements

Education:
Bachelor of Engineering degree preferable in Telecommunications or Computer science

Experience:

• Minimum of 2 years’ experience in a customer facing role
• Experience in selling IT solutions will be an advantage
• Experience in supervising others is an advantage
• Experience working in a medium organization

Training:

• Any project management or sales certification will be an advantage
• Skills/ competencies:
• Analytical Thinker
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute
• Flexible and analytical
• Leadership and influencing
• Planning and Negotiation
• Teamwork
• Ability to multi-task
• Strong interpersonal and communication skills
• Critical-thinker and problem-solve

Knowledge:

• B2B sales process
• Presales / technical selling
• Project management
• Customer needs analysis (interview techniques)
• Presentation techniques (Demo/Public speaking/ whiteboarding)
• Visual thinker / Network and IT solutions design
• Pricing and customer ROI evaluation
• Technical bid response and proposals writing
• Technical knowledge (cloud computing concept, datacenter solutions, IP services, Mobile concepts, M2M solutions, managed services) vices)

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NB: This is not an Expatriate role.