Job Opportunity: Support Coordinator Cameroon - Cameroon Desk

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vendredi 26 mars 2021

Job Opportunity: Support Coordinator Cameroon

                                                                                   
NRC
Job Opportunity: Support Coordinator Cameroon
Post: Support Coordinator

Supervisor: Area Manager

Technical referent: Managers of support functions (logistics, HR, finance)

Supervises: Finance, Logistics, ICT, HR/Admin Officers

Place of employment: Maroua, Far North

Travel:
25%

Reference projects: all the Far North projects

Duration: 12 months

It is expected that all employees of the NRC work in accordance with the fundamental values ​​of the organization: dedication, innovation, inclusion and accountability. These behaviors and beliefs guide our actions and our relationships.

 ROLE AND RESPONSIBILITIES
  • The purpose of the Support Coordinator position is to coordinate all support functions (logistics, finance and HR) in the Maroua office. Reporting to the Area Manager, s/he will be responsible for managing day-to-day tasks.
  • The purpose of a Support Coordinator is to ensure adequate supervisory of support functions in the field.
The following is a brief description of the role.

Generic responsibilities
  • Supervises staffs (Officer and /or assistant) logistics, finance, HR / administration of the area
  • Member of ​​The Area Management Team
  • Ensures adherence to policies, manuals, guidelines and NRC donor requirements.
  • Provide data on operational support in the region of action plan (Area) and coordinate and align with operational support program plans at the Area.
  • Responsible for ensuring quality support to project implementation.
  • Helps to support budget for the area, budgets at the area, including support costs, BVA etc.
  • Responsible for monitoring the implementation of new specific SOPs, guidelines and tools in the area (HR, Logistics / ICT and Finance)
  • Ensures building staff capacity in support functions and the transfer of key skills.
  • Is responsible for the improvement and consolidation of support functions in its area;
  • Ensures that the processes are transparent, economic (cost effective), and in accordance with anti-corruption guidelines.
 Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
  • Implements human resources, logistical and financial management systems, ensure that they are effective, efficient and transparent to enable the successful implementation of projects in the area office, and thus meet the objectives of the country strategic plan;
  • Contribute to program coordination meetings, and provide an update and analysis of the implementation of procurement plans, recruitment plans / staff training and other support functions related to the implementation projects in the Area;
  • Ensure that the level and capacity of support functions are tailored to the needs in support of program activities in the area;
  • Provide monthly reports, to the Area Manager and other Managers
  • Ensure that the storage (physical and electronic) data (finance, personnel, beneficiaries ...) is secure.
  • Ensure compliance with donor requirements depending on funding in the Far North area offices.
  • Implement internal processes, employee goals and learning, initiatives set out in the annual action plan in the Far North Area offices.
  •  Make suggestions to improve and update existing policies and procedures, and recommendations for new guidelines and SOPs.
Critical interfaces
  • By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
  • Interface with programme department (CC Leads)
  • Interface with support functions Managers (HR, Finance & Logistics) and security unit
  • Auditors (internal/external)
  • NRC Partners
  • Potentially donors and beneficiaries
Scale and scope of position

Staff:
  • Senior , Important position in the support
Stakeholders:
  • Key external stakeholders the post has relationships with (e.g. CNPS, General Tax Directorate, Labour Inspectorate and other governmental agencies if required)
Budgets:
  • List of budgets covered by post holder, and size of budget
Information:
  • Brief description of the information resources the post holder is responsible for at Area level (e.g. GORS, Agresso, Web recruiter, Intranet)
Legal or compliance:

Brief description of any legal or compliance responsibility the post holder has (term of employment, vendors, donors, Finance handbook, Tax code, Internal regulation, code of conduct, HR Handbook)

 Competencies
  • Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
 Professional competencies
  • These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies for this position:

Essential qualifications:
  • Bachelors with field experience in a humanitarian context
  • Fluency in English and French
  • Previous work experience in complex and unstable environments.
  • Strong planning skills, organization and interpersonal relationships
  • Excellent analytical, presentation and reporting skills,
  • Ability to respond to changing priorities.
  • Very good knowledge and / or have worked in the Far North of Cameroon;
  • Previous work experience in complex and unstable environments.
  • Very good command of ICT tools and Microsoft office
  • Ability to work in a multicultural setting
Context related skills, knowledge and experience:
  • Minimum of 2 years’ experience in compliance, Knowledge of Donor Rules and Regulations and INGO Procedures. The local labour, customs and tax laws than donor rules
  • Systematic mind-set, attention to detail and capability of structuring a large amount of information in an easy accessible way
  • Experience with developing internal procedures, legal documents, contracts…
 Behavioral competencies
  • These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position: ·
  • Analyzing
  • Initiating action and change.
  • Working with people – able to work across departments and coordinate among competing priorities
  • Communicating with impact and respect
  • Empowering and building trust.
  • Adaptable and flexible
About Us
  • The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
  • Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

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