Job advert: IT country supervisor - Opportunités de bourses, jobs et stages pour africains

Opportunités de bourses, jobs et stages pour africains est une plateforme dédiée aux bourses d'études pour africains, aux concours lancés au Cameroun, aux offres d'emplois, stages, et aux résultats officiels.


mercredi, avril 28, 2021

Job advert: IT country supervisor

Job advert: IT country supervisor


IT Country Supervisor

About the role:
Hierarchical Mentor :
IT Operations Regional Manager
Category : Cat. 10
Location : Douala
No de positions : 01
Type of contract : Permanent Contract

The IT Support Country Supervisor is responsible for the deployment, support and correct functioning of information technology architecture within the site(s) in a country and with focus on the local IT operations, covering local Infrastructure: WAN, (W)LAN, Endpoints (desktops, laptops,..), (label) printers, Local Servers , Fixed & Mobile Telecom in line with the Group’s IT strategy, & overall infrastructure.

Key responsibilities include:
  • Deploy and support local IT Infrastructure for the site(s) in scope : PC’s, printers,(W) LAN, local servers, telephony (fixed, mobile), end-user applications in line with Group IT standards
  • Participate in Corporate IT projects which impact the supervised site(s) (Ex. WAN, (w)LAN & VoIP Upgrades / Implementations & Integrations)
  • Ensure professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines
  • Manage the local IT Opex and Capex budgets against predefined targets – locally roll-out cost improvement / efficiency projects
  • Manage local vendor relations for locally provided services
  • Ensures a professional follow up of all end user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, training)
  • Keeps up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies)
  • Provide supervision to up to 5 local IT-staff direct reports, depending on country-size (“IT Technicians & IT Support Analysts”)
  • Deliver agreed projects according to business expectations respecting BC templates, on-time, within budget and without business disruptions. Contribute at your level, in line with level expectations. Includes contribution to "IM/IT Quality Excellence" improvement initiatives (restore power user network, restore project management methodology, etc....), which is prerequisite to exceed expectations.
  • Remedyforce Tickets: Meet SLO targets for day-to-day IM-IT services to the BC business. Work on RCA (Root Cause Analysis) of recurring incidents or information requests to avoid them for the future. For High-Medium-Low requests: Incidents, Information requests and service requests (4 hrs, 7d, 21d) ; on boarding/off boarding (21d) ; new hardware request (21d) ; password reset (4 hrs) ; complaints (24hrs)
About you:
  • Required academic qualifications
  • Bachelor degree in Information Technology or similar
  • Up to 4 years of experience and above
  • Good knowledge of English
  • Interpersonal/Leadership competencies
  • Listen to others and support;
  • Strive for excellence;
  • Analytical skills;
  • Team player with good interpersonal skills;
  • Ability to multitask;
  • Ability to transfer knowledge to others.

Interested candidates should submit their applications via the platform no later than 10 May 2021

NB: Ne donnez pas d'argent pour obtenir un emploi

Aucun commentaire:

Enregistrer un commentaire

Vous avez des questions par rapport à cette offre ? Laissez votre préoccupation ici en commentaire. Notre équipe se chargera de vous répondre dans moins de 24h. N'oubliez surtout pas de revenir ici pour consulter la réponse à votre préoccupation.