Job advert: Senior Representative - Account Management Corporate - Cameroon Desk | Bourses d'études, emplois, stages, concours, résultats

Cameroon Desk | Bourses d'études, emplois, stages, concours, résultats

Bienvenue sur Cameroon Desk. Retrouvez ici, toute l'actualité sur les Bourses d'études, les offres d'emplois et de stage, Concours lancés et résultats.

Breaking

mardi, avril 20, 2021

Job advert: Senior Representative - Account Management Corporate

MTN Cameroon
Job advert: Senior Representative - Account Management Corporate



À propos de l’offre d’emploi

Department Description:

ENTERPRISE BUSINESS UNIT – Account Management Corporate

Brief Job Description:
  • Address the client’s needs by selling idle or combined turnkey solution (ISP, ICT, GSM) to Corporate Accounts, in order to achieve company’s revenue target on the business segment.
  • Have 360° view of corporate account needs inside the company.
  • Responsible to reporting on sales activity and forecast to senior sales management
Detailed Job Description:
  • Search for new clients who could benefit from MTNC products in a designated sector of activity, size of company or region
  • Travel to visit potential clients
  • Establish new, and maintain existing relationships with customers
  • Manage and interpret customer requirements
  • Provide Account Plans for each account in order to provide consultation on products and services that would best serve customer needs Develop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy
  • Continuously learn about products and become subject matter expert on products and services in the Business Services portfolio
  • Persuade clients that a product or service will best satisfy their needs
  • Calculate client quotations
  • Work on tenders launched by customers
  • Negotiate and terms and conditions of contracts
  • Negotiate and close sales by agreeing terms and conditions
  • Performs cost/benefit analysis while working on tenders’ offers
  • Prepare reports management (sectorial report, monthly/quarterly roadmap)
  • Meet regular sales targets
  • Record and maintain client contact data
  • Be presented in GSM, ICT/Data, Cloud & IT forums or any other business-related events to approach clients and present offers
  • Make technical presentations and demonstrate how a product will meet client needs
  • Liaise with other technical experts to gather additional knowledge/inputs where necessary to complete an offer
  • Be able understand client problems in order to provide the support team with the exact feedback on the issue facing by the client
  • Assist in the design of custom-made products
  • Provide training and produce support material to the client where necessary
  • Achieve sales targets as well as collections’ targets
  • Ensure no loss of revenue/accounts in current data base
Staff Leadership and Management
  • Ability to work in a team
  • Responsible for self-learning and development with guidance from the Senior Manager
  • Ensure cohesive working with the CoE
  • Accountable for meeting and prioritising own targets / deadlines
  • Provide information to the Senior Manager on work accomplishments, individual / team challenges
  • Lead team meetings and contribute on specialist / technical areas when required
  • Review performance metric dashboards prepared on various performance metrics and provide input to the senior manager
Governance

Adhoc and Operational Meeting
  • Participate and provide inputs in operational meetings as and when required
  • Set up and manage adhoc meetings for day to day operational requirements as and when required
Escalations
  • Timely notification of escalations to the Senior Manager, SSH and the CoE
  • Resolve escalations as per defined escalation / resolution procedures
  • Opco Operational
  • Participate and provide inputs in project status meetings
  • Propose operational changes and provide associated user impact assessment
Performance
  • Ensure effective execution of day to day operations at the CoE and at the Opco and resolve operational issues
  • Improve productivity and quality through leading practice initiatives
Reporting
  • Provide inputs to the Senior Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
Key Performance Indicators

1. Financial Perspective – Value created by optimizing business projects/activities:
  • Value created by saving cost
  • Value created by increase in customer base, product sales, etc. for products and services.
2. Internal Perspective – Value created from improving processes:

Value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.

3. Customer Perspective – Value created from Customer Engagements & Ecosystem
  • Impact include positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)
  • Being a Brand Ambassador and MTN advocate
  • Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of contributions during stakeholder workshops etc.
  • Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning
4. People (Learning & Growth) – Value created through demonstrating the Vital Behaviors and sustaining an engaged workforce
  • Speaking in complete candor at all times, being completely accountable, driving a collaborative work culture, getting the job done with Company Pride & Passion thereby enhancing MTN’s profile as employer of choice.
Key Performance Indicators
  • % revenue increase
  • % retention
  • % collection «
Job Requirements:

« Education:
  • •Degree in telecommunications with a commercial related postgraduate degree or qualification is desirable
  • BSC in IT or Electrical Engineering
  • Additional commercial qualification preferred (B.Comm,)
Experience:
  • At least 3 years in selling to Large Organizations and/or SME/SMIs with minimum of 3 years in a sales position in the IT or telecommunication sector
  • Min 3 years relevant industry experience with
  • Min 3 years in enterprise products
  • Experience in ICT and specifically Cloud solutions sales would be an advantage
  • Experience in supervising others is an advantage
  • Experience working in a medium organization
Trainings:
  • Information Technology
  • Data solutions
  • Product Management
  • Product and services training
  • Solutions sales
  • Sales and negotiations skills
  • Leadership skills Training
  • Induction to Marketing
  • Relevant industry certifications in IT, security, and/or IP networking (e.g. ITILv3, CISSP, vendor-specific certifications)
  • Financial analysis for non-financial
Additional Details:

« Skills/ competencies:
  • Interpersonal skills ·
  • Communication skills ·
  • Leadership skills ·
  • Must be able to understand and apply the principles of change management
  • Negotiations skills ·
  • Must be able to manage multiple priorities simultaneously ·
  • Active Listening ·
  • Able to create enthusiasm and cooperation for projects ·
  • Operations Analysis ·
  • Customer service and time management skills ·
  • Persuasion ·
  • Social Perceptiveness ·
  • Operations Analysis ·
  • Critical Thinking
  • Analytical Thinker
  • Problem Solver
  • Operational Value Creator
  • Culture and Change Champion
  • Supportive People Manager
  • Relationship Manager
  • Results Achiever
  • Operationally Astute
Knowledge:
  • Sales skills
  • Project management
  • Market and industry knowledge
  • New product development and management
  • Telecoms industry, technology, products and services
  • Managed networks
  • Cloud computing
  • Data center solutions
  • IP communications
  • Managed security
  • Fixed-mobile convergence
  • M2M
  • People Management
  • Planning and budgeting
  • Knowledge of principles and methods of management
  • Technical implementation and support
  • Fluent in French and English (verbal and writing)
  • MS Office »

Apply on linkedIn


Aucun commentaire:

Enregistrer un commentaire

Vous avez des questions par rapport à cette offre ? Laissez votre préoccupation ici en commentaire. Notre équipe se chargera de vous répondre dans moins de 24h. N'oubliez surtout pas de revenir ici pour consulter la réponse à votre préoccupation.