Job opportunity: Customer Service Assistant - Cameroon Desk

Cameroon Desk

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lundi 12 avril 2021

Job opportunity: Customer Service Assistant

Credit Africa Invest
Job opportunity: Customer Service Assistant

Location: Douala/Yaounde

Under the supervision of the Branch management, you will be in charge of receiving and orientating Credit Africa Invest’s customers; manage administrative procedures for our different products: loans, accounts.

Required Skills
  • Solid commercial aptitudes;
  • Must have interpersonal skills with clients;
  • Vigor, sense of organization and a high capacity to adapt.
  • Knowledge of banking applications;
  • Mastery of computer tools;
  • Mastery of English and/or French (the second language will be an added advantage);
  • Good knowledge in the micro, small and medium enterprises sectors in Cameroon.
Required Profile:
  • M/F 25 to 32 Years;
  • At least 2 years working experience in an enterprise as Customer service assistant and /or account manager and teller;
  • An experience in the finance sector or insurance will be an added advantage;
  • Degree or HND in Management/Accounting/Banking/Finance/Commerce/Marketing/Insurance;
  • A good knowledge on customer relationship and commercial aptitudes.
  • Fluency in both French and English
How to apply

To apply for this position, applicants should submit their CVs and cover letters via email to [email protected].

The subject should read ‘Customer Assistant’

Job Description
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome new and or existing clients
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files of all new clients
  • Assist clients in account opening, cross-check cheques, fill out and help customers on which kind of slips and forms to use on which kind of transactions.
  • Monitor office expenses and costs at the branch levels
  • Take up other duties as assigned (travel arrangements, schedules etc.)
  • Direct clients to the right officer base on grievances and needs.
  • Assist operations officer on daily collection matters by verifying ledger balances and system balance.
  • Assist cashiers during pick periods as an additional cash teller.
  • Assist collectors to balance their collection ledgers before pay in at the cash desk.

NB: Ne donnez pas d'argent pour obtenir un emploi

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