Job offer: Customer Support - User Success Lead

Job offer: Customer Support - User Success Lead

DOUALA /OPERATIONS / CUSTOMER SUPPORT /FULL-TIME

Responsibilities

• Respond to user requests on the various communications channels established
• Propose support educational content and work with the rest of team to spread it
• Review, monitor and improve operational efficiency of user support.
• For instance, you should define, measure and analyse KPIs that you think are important for Customer Support's success

Requirements

• Ideal candidates will have at least 2 years experience in a startup or financial services environment and be able to work independently with little instruction.
• Familiar with using online tools for customer relationship management (Intercom, Zendesk, Crisp...), applications such as instant messaging, ticketing, and video editing.
• Creative and fast learner
• Analytical thinker
• Storyteller with capacity to educate
• Excellent grammar and writing skills in French, fair English level is ideal.
• This role is based in Douala at our HQ.

If you’re ready for a new challenge and an exciting opportunity, building financial products that can help businesses across Cameroon work more efficiently, saving money and time.

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