Job opportunity: TTS Cash Operations - Teller

Job opportunity: TTS Cash Operations - Teller
Job opportunity: TTS Cash Operations - Teller


Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity
  • Analytical
  • Adaptable
  • Logical
  • Quick-thinking
  • Multi-tasker
  • Efficient

The TTS Cash Operations Teller is an entry level role responsible for processing basic to relatively complex transfers in coordination with the Transaction Services team. The overall objective is to perform moderately complex cash & trade operation tasks, by providing processing assistance for assigned projects.


  • Receive cash from internal and external customers
  • Sorting cash received
  • Packaging cash and coins in the required format acceptable by the central bank
  • Accept cash for deposit and check accuracy of deposit slip
  • Record all transactions promptly, accurately and in compliance with bank procedures
  • Balance currency, cash in till at the end of day and Keep currency and coins in acceptable bundles ready for Central bank deposit
  • Establish at the end of the day a cash situation: Indicate the balance in cash at the end of service;
  • Complete the necessary documents for accounting purposes
  • Ensure any errors between the amount indicated by the cash register and the total of cash collected.
  • Effectively executes all Cash transactions (e.g. deposits) and comply with bank policies, standards, operational control requirement, including corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
  • Adhering to all bank security and compliance issues
  • Perform cash management operations, such as cash handling, check processing, return items and lock-box operations
  • Provide processing assistance for firm payments, receivables, trade transactions, liquidity flows and wholesale card activity
  • Aid with processing firm payments, receivables, trade transactions, liquidity flows and wholesale card activity
  • Serve as a subject matter expert for User Acceptance Training (UAT) and training initiatives; train new team members and lower level personnel
  • Participate in compliance related activities to minimize losses
  • Assist with cash & trade operational project needs
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • 2-4 years of relevant experience
  • Demonstrated basic experience in cash management processing and transaction services
  • Proficiency with Microsoft Office tools and data entry skills
  • Experience in banking especially in account services, Counter service, Cash and Teller area or banking operations will be an added advantage
  • First Degree or equivalent
  • Highly client oriented and customer services focus,
  • Quality Oriented
  • Strong attention to detail, methodical in approach
  • Good sense of judgment
  • High sense of security and Fraud Awareness
  • High level of integrity
  • Good organizational skills, ability to handle pressure, manage multiple deliverables and priorities within tight deadlines
  • Strong teamwork skills
  • Fast Learner
  • Good interpersonal, written and verbal communication, presentation skills
  • Detail oriented with a high degree of accuracy
  • Ability to work under pressure with diverse teams
  • Excellent communication skills
  • Able to inspire trust in others
  • Exhibits strong communication and service skills
  • Provide exceptional service delivery to our internal and external customers
  • Ability to Create a warm, welcoming, and friendly environment for customers and employees in the branch to ensure a positive overall customer experience.
  • Fluent in written and spoken English and French
  • Good Computer skills
  • Should be a self-starter capable of working under minimum supervision.
  • Excellent knowledge of regulations governing banking transactions and cash & teller activities
  • Working knowledge of foreign exchange regulation
Job Family Group: Operations - Transaction Services

Job Family: Cash Management

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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