Avis de recrutement : Head retail operations

Avis de recrutement : Head retail operations

RECRUITMENT: INTERNAL & EXTERNAL

ECOBANK Cameroun S.A. is recruiting a Head Retail Operations, ready to work across the national territory. The position is based in Douala.

JOB PURPOSE

To ensure efficient and optimum functioning of all branch operations
To insure account opening and account maintenance process are processed in a timely manner
To insure payment instruments are processed, deliver to customers and Manage within the respect of SLA , Procedure and regulation
To create a seamless and error free teller and customer services processing with well-equipped
personnel for excellent service delivery to our esteemed customers.

KEY RESPONSABILITIES

Ensure teller/ATM/ Customer services that exceed customer’s expectations
Process review for improved SLA and TAT for retail operations
Bridging the perceived knowledge gap in retail operations personnel
Ensures adequate retail operations staffing and recommend staff movements
Ensure optimal Cash Management at the branches
Reviews daily/monthly consolidated cash report and advise accordingly
Ensure funds collected at clients’ premises are confirmed by the clients
Sustenance of conducive work environment for retail operations staff
Prevention of fraud and malpractices
Ensure strict adherence to bank policies/procedures
Instill/enforce discipline amongst retail operations staff
Prepares retail operations weekly/monthly reports
Control of documentation for correctness in the account opening, account maintenance and signature maintenance process via omniflow and ensure needful regularizations.
Perform other functions as advised by hierarchy
Ensure standardized retail processes and procedures are in place and are strictly being followed by the affiliate.
Ensure timely preparing of account reconciliations and proofs.
Ensure availability of operational logistics for retail operations
Drive the deployment of automated retail processes
Identify and recommend for automation manual retail processes that would enhance efficiency.
Responsible for the whole account opening, and account maintenance process
Ensure adequate retail operational Risk and controls are in place and are strictly being complied with.
Responsible for the implementation of the group retail operations strategy at the affiliate level

JOB CONTEXT

PUBLIC

Insure there is no operational lost ,
Having a strong leadership skill is highly recommended,

JOB PROFILE

Experience

05 years in core banking operations
Education
Bachelor of Science degree in Accountancy with honors (second class upper division). Certificate of participation for a short course in Dublin on ‘strategy in banking’ and other seminars on ‘bank accounting’, ‘closure of financial year in banks & financial institutions’, ‘tax laws’, etc.
Personal Attributes
Excellent interpersonal skills and ability to communicate
Strong people management and leadership skills
Very well organized and structured
Pro-activity and creativity
Self motivated and enthusiastic
Extensive knowledge in banking processes and accounting standards.
Quality oriented
Ability to efficiently prioritize the tasks to perform
Good level of security sense and fraud awareness
Attention to details

Warning

The Use of this title does not indicate any limitation on your duties or job function and you may be assigned to different duties or asked to carry out additional duties from time to time.

APPLICATION PROCESS:

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest June 10th, 2022 at 5pm prompt, with the subject « HEAD RETAIL OPERATIONS »

NB: Only applications matching with the desired profile will be contacted.

NB: Ne donnez pas d'argent pour obtenir un emploi