Job announcement: Mail Room Supervisor - The united states embassy

Job announcement: Mail Room Supervisor - The united states embassy
Job announcement: Mail Room Supervisor - The united states embassy
The united states embassy is hiring 01 Mail Room Supervisor


Under the supervision of Information Management Specialist, manages all unclassified pouch and diplomatic mail operations at the mailroom, supervising and rating two (2) Mail Clerks who support all mailroom functions. Serves as primary local liaison with airport authorities, and mail handling contractors. Sorts and distributes mail, processes incoming diplomatic pouches, and prepares diplomatic pouches for dispatch. Responsible for transportation, safeguarding, receipt and delivery of all incoming and outgoing unclassified diplomatic pouches. Maintains all required paperwork. Ensures all security standards are met for proper storage and handling of Diplomatic Pouch and Mail (DPM) registered, certified and pouch material. Provides guidance to all offices authorized to use pouch services. Tracks and is accountable for all funds issued to the mailroom. Ensures all Blanket Purchase Agreement (BPA) contracts are kept up-to-date and tracks and updates the mailroom Franking machines required for official postage.



  • EXPERIENCE:  At least two years in external or internal customer service where tasks included, problem solving and mail handling or other related clerical experience, plus one (1) year of supervisory or team lead experience are required.
  • JOB KNOWLEDGE:  Thorough knowledge of standard office practices. Knowledge of Department of State Diplomatic Post Office and host country post regulations and procedures; knowledge of local post offices, airport, and train facilities, as well as a local courier systems; good understanding of Mission’s organization, function, personnel, and practices of the agencies to which mail service is provided.  Familiarity with Embassy physical layout and locations of individual personnel.  Have a basic understanding of the Vienna Conventions and other international treaties regarding diplomatic shipments. These may be tested.

Education Requirements: 

  • Successful completion of secondary school is required.


  • LANGUAGE: Good Working Knowledge in English and French (speaking/reading/writing) are required. This may be tested.


Must show ability to supervise and manage staff effectively.  Excellent interpersonal and customer service skills, including ability to calmly handle customer complaints up to the Executive level.  Strong computer skills including typing skills and accurate data entry into web applications, with knowledge of the Microsoft Office Suite (Excel, Word, and Outlook).  Must be willing to work flexible hours, if required.  Must be able to lift 70 pounds and safely move up to 250 pounds with assistance from coworkers or use of mechanical devices. These may be tested.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualified female applicants are encouraged to apply.

  • All applicants under consideration will be required to pass U.S. Embassy issued medical and security certifications.

Benefits and Other Info
Agency Benefits:

  • Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Yaounde, Cameroon may receive a compensation package that may include health, separation, and other benefits.
  • For EFMs, benefits should be discussed with the Human Resources Office.
  • The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

  • For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

    1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
    2. AEFM / USEFM
    3. FS on LWOP and CS with reemployment rights **


Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 

This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

Required Documents:

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

  • Residency and/or Work Permit (if applicable)
  • CNI OR Passport copy (as applicable)
  • High School Diploma or equivalent

Eligible Family Member Applicants: 

  • Copy of Sponsor's Orders/Assignment Notification (or equivalent)
  • Passport copy 
  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable) 
  • SF-50 (if applicable)

ONLY Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Yaounde, Cameroon.


Click here to apply online 

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