Job announcement: Coordinator - Service Transition.Technology

MTN Cameroon is looking for Coordinator - Service Transition.Technology

 Locations: 360 Rue Drouot, Buea, Wouri, 1, CM 

Job Description 

Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree

  • Engineering degree in Telecommunications, Computer Science or related field

Work Experience

  • At least 3 years work experience including:
  • At least 3 years’ experience on Technology operations and Maintenance in a large network environment.
  • At least 3 years’ experience in management of ITIL processes and functions


  • Information Technology Infrastructure Library (ITIL) Foundation V3/V4
  • ITIL Intermediate and Capabilities in Service Transitioning

Industry / Certifications

  • Information Technology Infrastructure Library (ITIL) Foundation V3/V4 certification

Any other specifications 



  • Mobile Technologies (ISP, Data, Mobile Money), Telecommunication environment, Digital Services, and IP.
  • Service Transitioning Practices in relation to ITIL: Change, Release
  • Business mission critical services including VAS, IN, Enterprise Application
  • IT design and architecture
  • Operating Systems


  • Strong analytical skills
  • Highly skilled in math and finance
  • Excellent communication skills
  • Strong time-management skills
  • Detail oriented and highly organized
  • Skilled in negotiation and project management
  • Excellent critical thinking skills

Behavioral Qualities

  • Positive “can do” attitude
  • Integrity
  • Customer service oriented
  • Team player

Key Job Responsibilities 

Staff Leadership and Management

  • Ability to work in a team
  • Responsible for self-learning and development with guidance from the Manager
  • Accountable for meeting and prioritising own targets / deadlines
  • Provide information to the Manager on work accomplishments, individual / team challenges
  • Lead team meetings and contribute on specialist / technical areas when required
  • Review performance metric dashboards prepared on various performance metrics and provided input to the manager

Asset Manager Responsibilities and Duties

  • Design and execute asset management (HAM, SAM) policies, procedures, and processes.
  • Coordinate with management in utilizing the asset management tools to analyse, review and track asset data.
  • Develop asset control processes to monitor accountability identification, maintenance, location, and contracts.
  • Manage asset reconciliation and asset disposal agreements.
  • Prepare and manage IT asset capital and expense budgets.
  • Ensure audit compliance for the IT.

Configuration Manager Responsibilities and Duties

  • Provide support to project teams in configuring and base-lining project items.
  • Prepare configuration documentations and maintain Configuration Management Database (CMDB).
  • Review and recommend improvements to existing CMDB processes.
  • Maintain data quality, integrity, and security of CMDB.
  • Schedule audits on CMDB and assist in implementing audit recommendations.
  • Work with Security Team to develop security guidelines to avoid unauthorized damage or usage of project items
  • Work with configuration teams in development and enhancement of Configuration Management tools.
  • Assist in management, maintenance and automating of Configuration Management tools.
  • Maintain proper version controls of software deliverables.
  • Oversee the delivery of software applications in test and deployment environments.
  • Analyse configuration issues and propose appropriate resolutions.

Knowledge Manager Responsibilities and Duties

  • Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices
  • Analysing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits
  • Interact with the staff members, unit managers and the clients. Act as a mediator to answer the queries of the clients and staff about the knowledge management products and practices
  • Utilize the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools
  • Being responsible for the analysis of social networks and formation of communities of practice within the organization
  • Encourage the staff and workers to share knowledge effectively and efficiently


Ad hoc and Operational Meeting

  • Participate and provide inputs in operational meetings as and when required
  • Set up and manage ad hoc meetings for day-to-day operational requirements as and when required


  • Timely notification of escalations to the Manager
  • Resolve escalations as per defined escalation / resolution procedures

Opco Operational

  • Participate and provide inputs in Service Transition weekly meetings
  • Propose operational changes and provide associated user impact assessment


  • Ensure effective delivery of day-to-day operations at the Opco and resolve operational issues
  • Improve productivity and quality through leading practice initiatives
  • Follow-up project transitioning across the life cycle and as per the processes


  • Provide inputs to the Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation

Operational Delivery - Task Complexity -; It contains the descriptions and overriding objectives of the job
Manage IT Hardware asset portfolio with respect to risk, cost control, governance, compliance, and performance objectives

  • Develop and Maintain Company policies, Procedures and Processes
  • Manage a team of IT Asset analysts
  • Plan and Implement IT Hardware asset life cycle strategy, advise Procurement and IT Operations in Procurement strategies for IT Hardware acquisition
  • Serve as IT Hardware Asset Management subject Matter expert
  • Optimize usage and cost of IT hardware deployment
  • Manage acquisition deployment, utilization, tracking, security, and final disposition of IT Asset


Click here to apply online 

Apply Before: 01/26/2023, 12:59 AM  

NB: Ne donnez pas d'argent pour obtenir un emploi

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