Recrutement MTN: Senior Representative - Credit Collection Premium Cust.Customer Experience and Services

MTN Cameroon is looking for Senior Representative - Credit Collection Premium Cust.Customer Experience and Services

Location: Yaoundé, Centre, Cameroon

Job Description 

Operational Delivery

  • Ensure reconciliation of accounts under designated portfolio
  • Collect payment of invoices within contractual deadline
  • Maintain monitoring & control activity to reduce bad debt and other credit risks
  • Manage Credit facilities given to customers in order to minimize the company’s risk exposure in line with Company Credit Policy
  • Manage dispute based on business rules and contracts ( Compliance)
  • Ensure timely validation of invoices with customers and follow-up for payment.
  • Perform other credit management tasks as assigned by the Credit Collections line manager
  • Ensure prompt and effective communication of credit status to customers.
  • Participate in the implementation of revised credit risk rating for postpaid subscribers
  • Apply Credit collection policies
  • Review sorting of subscriber in each segment according to credit risk rating utilized
  • Escalate all cases of POS credit Sales invoices not delivered and liaise with Sales Account management team to deliver and follow up for collection.

Job Specifications/ Minimum & Preferred Requirements 

Education / Business Degree

  • Minimum of 2 years Diploma in Business Administration (Accounting, Marketing or Finance)
  • Certificate in Credit Vetting or Credit Management is an added advantage

Work Experience

  • At least 3 years working experience of which 2 - 3 years in collections, credit vetting and analysis
  • Experience in Commercial Customer Care is a plus


  • Credit Management
  • Basic management programs
  • Customer Relationship Management
  • Intermediate and advanced Excel
  • Credit Management
  • Credit Vetting Management
  • Advanced Excel Training
  • Fraud detection and prevention skills
  • Financial Management skills training
  • Business Risk/fraud

Industry / Certifications

  • Certificate in Credit Management is a plus
  • Any other specifications



  • Complaint Management
  • Computer & Information Technology Appreciation
  • Credit Management
  • Debt collection/recovery
  • Contracts with customers
  • Country Tax policies
  • Customer Management
  • MTN policies and procedures
  • MTN Products and services
  • Computer literate
  • Government / Administration recovery process


  • Team work
  • Analytical thinking
  • Negotiation skills
  • Good Interpersonal skills, ability to listen and observe
  • Flexibility and ability to handle stress
  • Good planning and organization skills
  • Excellent communication skills
  • Problem Solver

Behavioral Qualities

  • Integrity
  • Sense of confidentiality
  • Autonomous
  • Result and risk oriented
  • Exercise excellent judgement, integrity and discretion at all times
  • Pro-activity


Click here to apply online 

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