Recrutement ECOBANK Cameroun S.A: Chargés de clientèle

ECOBANK Cameroun S.A. is recruiting Customers Service Officers, ready to work across the national territory.

The position is based in Douala.

Job grade: 4 / Job level : 3C
Nature of Contract: Permanent Contract

JOB PURPOSE:

Satisfy customers through effective product sales and excellent service delivery within SLA for increased customer profitability and share of wallet.

KEY RESPONSABILITIES

Sales & Service Management

Deliver services including account opening, check book, cards, enquiries, checks and drafts etc. to customers in a courteous manner and within SLA.
Provide appropriate banking and product advice, guidance and referrals to customers.
Cross sell electronic channels to customers to achieve 75% sign up of branch customers.
Support all product campaigns and achieve sign-on targets.
Build effective relationships in branch to ensure effective delivery of customer experience.
Support branch and sales officers in achieving its sales and customer retention goals.
Achieve 5 products per customer
Actively migrate customers to digital channels for a better experience

Customer Service

Achieve minimum customer service rating of ‘very satisfied’
Own customer queries and complaints and where these are not resolved refer timeously to supervisor.
Ensure cheque books and confirmations are booked properly and promptly on the system
Advice customers as soon as cheque books, cards etc are ready for collection.
Deal efficiently with customer requests for products, statements/balances, change of address, account reactivation and any other requests for information on accounts.
Assist customers to use electronic products.

Self-Development & Teaming

Remain up to date on all bank product programs, FX, interest rates and economical challenges in the environment.
Provide cover for other Customer Service Officers in case of absence or workload

Risk & Compliance

Ensure compliance with all Group and regulatory policies and laws.
Ensure accuracy of all account opening documents and effectively follow KYC procedures.
Carry out monthly proofing.
Ensure safeguard of bank documents and security items.
Achieve ARR rating of ‘Acceptable’.
Perform all other duties as reasonably assigned

REPORTING:

SKILLS & EXPERIENCE

MANAGEMENT & CAPACITIES

APPLICATION PROCESS

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com , with the subject « CUSTOMER SERVICE OFFICER »

(Augmenter vos chances d’être retenu en créant un CV professionnel. Cliquez ici pour créer votre CV)

NB: Only applications matching with the desired profile will be contacted.

Deadline: May 22nd, 2023 at 5pm prompt

NB: Ne donnez pas d'argent pour obtenir un emploi