Job announcement: Relationship Manager Classic

ECOBANK CAMEROUN S.A is recruiting A Relationship Manager Classic  ready to work across the national territory.

The position is based in Douala.
Job grade : 3B - Job level : 5
NATURE OF CONTRACT : Permanent Contract

JOB PURPOSE

To deliver high quality service and customer retention approach to managing client relationships to enhance product sales

To deliver on agreed individual targets for 

• Deposit growth,
• Revenue generation
• Product sales (Cross selling)
• New client acquisition,
• Digital products sales, (Mobile App, Ecobank Online)
• Loan portfolio management

KEY RESPONSABILITIES 

BUSINESS AND FINANCIAL PERFORMANCE

• Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Work to onboard clients and develop portfolio through the sales of direct banking products and services
• Ensure that client instructions are duly served by applying all standard checks and controls in coordination with other departments.
• Achieve a satisfactory level of knowledge of Classic Banking products and services.

CUSTOMER EXCELLENCE

• Handle client queries of day to day nature and assist in resolving clients issues

KEY RESPONSABILITIES 

LEADERSHIP AND PEOPLE MANAGEMENT

• Track and provide weekly reports on Portfolio performance at RM level
• Team Player

PROCESS CONTROL AND OPERATIONAL PERFORMANCE

• Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
• Constantly monitor credit portfolio to ensure maximum of 3% NPL.

STRATEGIC INITIATIVES

• Lead strategic initiatives that will create business growth

REPORTING Line: Head Direct Banking 

JOB PROFILE 

EXPERIENCE & QUALIFICATIONS

• At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization
• Sound business product knowledge and people development performance record
• Good Understanding of operations, technology and customer services to drive the Classic banking business.
• Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study
• Fluent in English & French.

SKILLS & CAPACITIES

• Customer/market orientated and Networking
• Ability to establish direction and drive execution
• Excellent at delivering and owning results
• Strong interpersonal, influencing and communication skills

APPLICATION PROCESS 

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com with the subject « RELATIONSHIP MANAGER CLASSIC »
NB: Only applications matching with the desired profile will be contacted

Deadline: June 21st, 2023 at 5pm

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