Job announcement: Executive Account Management

MTN Cameroon is looking for Executive Account Management - SME - Enterprise Business Unit. 


  • Search for new clients who could benefit from MTNC products in a designated sector of activity, size of company or region
  • Travel to visit potential clients 
  • Establish new, and maintain existing relationships with customers 
  • Manage and interpret customer requirements 
  • Provide Account Plans for each account in order to provide consultation on products and services that would best serve customer needs 
  • Develop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy
  • Continuously learn about products and become subject matter expert on products and services in the Business Services portfolio
  • Persuade clients that a product or service will best satisfy their needs 
  • Calculate client quotations 
  • Work on tenders launched by customers
  • Negotiate and terms and conditions of contracts 
  • Negotiate and close sales by agreeing terms and conditions 
  • Performs cost/benefit analysis while working on tenders’ offers 
  • Prepare reports management (sectorial report, monthly/quarterly roadmap)
  • Meet regular sales targets 
  • Record and maintain client contact data 
  • Be presented in GSM, ICT/Data, Cloud & IT forums or any other business-related events to approach clients and present offers
  • Make technical presentations and demonstrate how a product will meet client needs
  • Liaise with other technical experts to gather additional knowledge/inputs where necessary to complete an offer 
  • Be able understand client problems in order to provide the support team with the exact feedback on the issue facing by the client
  • Assist in the design of custom-made products 
  • Provide training and produce support material to the client where necessaryAchieve sales targets as well as collections’ targets 
  • Ensure no loss of revenue/accounts in current data base


  • Ability to work in a team;
  • Responsible for self-learning and development with guidance from the Manager;
  • Ensure cohesive working with the CoE;
  • Accountable for meeting and prioritising own targets / deadlines;
  • Provide information to the Manager on work accomplishments, individual / team challenges;
  • Review performance metric dashboards prepared on various performance metrics and provide input to the manager


Specific Job Requirements: 

Education / Business Degree:

  • Degree in telecommunications with a commercial related postgraduate degree or qualification is desirable
  • BSC in IT or Electrical Engineering
  • Additional commercial qualification preferred (B.Comm,)

 Work Experience:

  •  At least 3 years in selling to Large Organizations and/or SME/SMIs with minimum of 3 years in a sales position in the IT or telecommunication sector
  • Min 3 years relevant industry experience with
  • Min 3 years in enterprise products
  • Experience in ICT and specifically Cloud solutions sales would be an advantage
  • Experience in supervising others is an advantage 
  • Experience working in a medium organization


  • Information Technology
  • Data solutions
  • Product Management
  • Product and services training
  • Solutions sales
  • Sales and negotiations skills
  • Leadership skills Training
  • Induction to Marketing
  • Relevant industry certifications in IT, security, and/or IP networking (e.g. ITILv3, CISSP, vendor-specific certifications)
  • Financial analysis for non-financial


  • Sales skills
  • Project management
  • Market and industry knowledge
  • New product development and management
  • Telecoms industry, technology, products and services
  • Managed networks
  • Cloud computing
  • Data center solutions
  • IP communications
  • Managed security
  • Fixed-mobile convergence
  • M2M
  • People Management
  • Planning and budgeting
  • Knowledge of principles and methods of management
  • Technical implementation and support
  • Fluent in French and English (verbal and writing)
  • MS Office"


Interpersonal skills  

  • Communication skills ·
  • Leadership skills ·
  • Must be able to understand and apply the principles of change management
  • Negotiations skills ·
  • Must be able to manage multiple priorities simultaneously · 
  • Active Listening ·
  • Able to create enthusiasm and cooperation for projects · 
  • Operations Analysis · 
  • Customer service and time management skills · 
  • Persuasion ·
  • Social Perceptiveness ·
  • Operations Analysis ·
  • Critical Thinking
  • Analytical Thinker 
  • Problem Solver 
  • Operational Value Creator 
  • Culture and Change Champion 
  • Supportive People Manager 
  • Relationship Manager 
  • Results Achiever 
  • Operationally Astute

 Behavioral Qualities:

  • Vital Behaviors: Complete candour, complete accountability, get it done, active collaboration
  • Attention detail 
  • High level of management, creativity, innovation, prevision 
  • Open minded 
  • Service Orientation ·
  • Persuasive 
  • Adaptability 
  • Reactive 
  • Strong ethics 
  • Ability to work with various groups of individuals and organizations · 
  • Targets oriented
  • Directs people
  • Detail-oriented
  • Manages time


  • Active Listening
  • Communication skills
  • Customer service and time management skills
  • Interpersonal skills
  • Negotiations skills
  • Persuasion
  • Problem Solver

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