Cameroon Desk



(Street 1.790, House number 211, Bastos Yaoundé)

Deadline for submission: 10 May 2022 5:00 PM


The Elizabeth Glaser Pediatric AIDS Foundation (EGPAF) a non-profit organization, is the world leader in the fight to eliminate pediatric AIDS. Our mission is to prevent pediatric HIV infection and to eliminate pediatric AIDS through research, advocacy, and prevention and treatment programs. For more information, please visit

Elizabeth Glaser Pediatric foundation is looking for an Internet service Provider (ISP) for the provision of Internet (Optic fiber) for is office in Douala, Bonanjo, Rue Hotel Beau Rivage, Former Nigerian Consulate

EGPAF now invites eligible providers to submit competitive quotes for the applicable items in accordance with the TERMS OF reference described below

I- TERMS OF REFERENCE For Internet Service Provision (ISP) - EGPAF Douala Office.

1. Objectives The present Terms of Reference aim to provide a framework for full TCP/IP Internet Service Provision for the EGPAF Cameroon Douala Office. The service should be provided based on fixed monthly fee. Capacity requirement: symmetric 10.0 Mbps bandwidth, Connection should be cable type, preferably fiber-optic. The service is expected to be highly stable and reliable. The successful provider must have 7x24x365 coverage for technical assistance and/or helpdesk facilities.

2. Background EGPAF Douala Office is located in Bonanjo Douala, behind the ECOBANK building, with a total number of 80 end users connected through an inter-office LAN and Data Connectivity System

3. Technical Requirements
· Speed requirement: symmetric 10.0 Mbps bandwidth.
· Connection should be of cable type, preferably fiber-optic.
· No limitations on traffic/ports; bandwidth capacity should be ensured through direct IP connection.
· Subnet of at least 6 static publicly routable IP addresses is required
· Service reliability must be ensured. Overall uptime should not be less than 99%.
· Data confidentiality guarantee; Provider may not scan traffic (if this should be done for finding problems in the network a prior EGPAF agreement must be obtained).
· All necessary hardware, cabling and software (if required for Internet service) should be provided and set up by the provider.
· Latency from the EGPAF Cameroon Douala office to google public DNS servers shall be no more than 275 ms.
· Worldwide accessibility
· Support Managed VPN Services
· ISP must be able to manage the Customer Premises Equipment (CPE) to be installed in the EGPAF Cameroon Office
· Free and unlimited technical support
· Traffic management, network monitoring and access to raw log files
· Quality of Service
· Fiber optic connectivity from the ISP to the Internet backbone

4- Additional Notes
· The successful provider must have 7x24x365 coverage for technical assistance and/or helpdesk facilities. Under the normal circumstances all problems should be resolved within maximum 24 hours after the notification from EGPAF received. The provider is also responsible for contacting designated EGPAF network specialist(s) for both scheduled and un-scheduled downtime.
· Offerors are required to describe what alternate routing or fallback arrangements for continuity of service they have in place (if any), should their primary link(s) to the Internet backbone become non-operational. The offeror is to indicate what contracting arrangement they have with the primary Internet providers they work with.
· The successful provider must have a physical presence, including availability of technical support, in Douala, Cameroon
5. Implementation Timeline
All installation works should be accomplished and connection launched within 30 days after the signing of the Contract.
6- Contractual and payment stipulations:
· Internet service should be based on fixed monthly fee payment plan with no additional cost
· Contract duration: 1 year renewable.
7. Qualification Requirements and Terms and Conditions
EGPAF needs the following qualifications and Terms and conditions from the potential offeror:
a. 5 years relevant experience in provision of services in nature, scale and complexity commensurate with the present terms of reference, with already provided services possessing features required by these terms of reference; The company must have at least three similar contracts (similar by scope, nature and amount), preferably with international / intergovernmental organizations. Evidences of these contracts are required; references from other clients are highly welcome.
b. Qualified and experienced experts in system administration, working under the general supervision and guidance of the department and / or company manager and under the overall oversight of the focal person in EGPAF. The proposed team should have solid experience in the provision of services in nature, scale and complexity commensurate with this requirement
c. Seven days a week and 24 hours per day coverage for technical assistance and/or helpdesk facilities. Any problem should be resolved within a maximum of 2 hours after the notification.
d. The bidder must have a Network Monitoring System (NMS) supported by a qualified and experienced engineers/technical support team.


The Foundation will accept proposal from the qualified ISP that is the BEST VALUE (i.e., the ISP that provides the most economically advantageous service to the Foundation).
All proposals will be evaluated against the following Evaluation Criteria. Each proposal should contain the items listed in the Submission Requirements column in the following chart

ITEM Evaluation Criteria Submission Requirements Weight
1 Financial proposal Indicate the price including all taxes on monthly basis for the recurrent fees. 70%
2 Technical Proposal Provide the full technical description of the service proposed 20%
3 Past Performance Provide at least 3 references of organization where the same service was provided 10%
The Foundation reserves the right to consider any exceptions to the RFQ to be non-responsive


For site survey, kindly contact: Mr. Pascal Wafo Wabo at; Tel: +237 6 58 02 76 67, Monday to Friday from 9:00Am to 11 AM.


Interested providers can submit their proposals on the company’s letterhead using the email below. with the subject REQUEST FOR PROPOSAL REF: EGPAF/CMR/01/05/22

Late proposals/quotations will be rejected without being considered.

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