Company Description
ZEEGO is a smart mobility company with operations in Buea, focusing on providing various services, including rides booking, package delivery, and home-school-home and home-church-home transportation services. We also provide transportation solutions from Buea to other areas of the country.
Role Description
ZEEGO is seeking a Service Manager for an on-site, full-time role located in Buea. The Service Manager will be responsible for managing the company's service operations, ensuring customer satisfaction, and overseeing the team of service technicians. The Service Manager will develop and maintain relationships with clients, plan and execute the company's maintenance programs, and track and analyze service data to identify improvement opportunities.
Qualifications
- Bachelor's degree in Business Administration, Engineering, or a related field, or equivalent experience
- At least 5 years of relevant work experience, including experience in service management, operations management, or client management
- Excellent interpersonal and communication skills, with the ability to build relationships with clients and the team alike
- Strong leadership skills, with the ability to motivate and manage a team toward achieving company goals
- Proven ability to develop and execute maintenance plans, implement process improvements and provide data-driven recommendations
- Experience with project management tools and methodologies is a plus
- Detail-oriented and analytical; able to make data-driven decisions to improve efficiency and customer satisfaction
- Knowledge of the transportation industry and familiarity with Buea and surrounding areas would be beneficial
Place: Buea
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