Job offer: Labor Relations Manager - CITI

Cameroon Desks
Job Type: Hybrid 

Job Category:  Human Resources

Location(s) Douala, Cameroon, CDI, Senegal, Gabon, & DRC (Location Flexible: Cameroon/CDI)

This role is a member of the newly-formed MEA Labor Relations team which reports to a MEA team lead based in the UAE. This role in turn reports to the MEA Head of HR.

The location of this role is open to Cameroon or CDI.

Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Excellent communication and diplomacy skills are required, as well as an understanding of local labor laws and the applicable regulatory environment. Must be able to multi-task, work independently, be able to prioritize workloads and manage stakeholders to the highest level. Generally, has responsibility for volume, quality and timeliness of end results.


Labor/ Union & Collective Negotiations
  • Implements the organization's employee relations strategy to minimize the negative impact of individual employee grievances or collective labor disputes.
  • Coordinates employee and labor relations programs to ensure compliance with policies and practices.
  • Represents the organization in contract negotiations with labor unions. Ensures that there is effective cost budgeting for any incremental asks/incentives to support contract negotiations.
  • Liaises with managers, employees, and their representatives to investigate and resolve grievances and develop strategies to prevent their recurrence to maintain a productive and harmonious workplace.
  • Ensures all employer-employee relationships in the organization comply with collective agreements, individual employment contracts, regulations, laws, and the organization's employment policies and standards.
  • Analyzes and interpret bargaining trends and issues, as well as standards, regulations, and laws to understand their impact on the organization. This includes market benchmarking on similar organizations and the incentives provided under the relevant bargaining agreements.
  • Represents management in negotiations and dispute resolution with employees, unions, employer bodies, government agencies, labor relations authorities, and other agencies to protect the organization's interests.
Employment Litigation
  • Provide support to Employment Legal and CHROs on employment litigation processes
Regulatory Advisory (HR and Local Labor Law)
  • Partners with the CHROs, Employment Legal, ICRM and Country Legal teams to respond to Labor authorities or regulators on employment matters
  • Translate external/internal labor counsel labor law / regulations and into changes impacting the workplace; monitor changes in labor law to advise management
  • Support CHROs with Labor Department audits and/or inquiries
  • Handbook amendments and policy dissemination
  • Advise/counsel on all HR matters under local law including hiring, working shifts, over time and premium pay, exemption classifications under applicable wage and hour laws, DIRA and VIC, Occupational Health & Safety, Terminations, performance, mobility , cross-border transfers, local legal vehicles, work visas or permits
Individual and Collective Dismissals (Terminations)
  • Engage in negotiations for individual and collective dismissal processes, redundancy calculations, tax impact, cases preparation (dismissal letters, separation agreements, communication etc.) in consultation with Employment Legal
  • Partner with Employment Legal, Country Legal, Employee Relations, HRAs and CHROs on Involuntary Terminations that require special support
Oversight & Reporting
  • Provide Information for Senior Escalation meetings and governance forums
Policy & Regulation
  • Confirm policy and Regulation applicability under labor law. Implementation is coordinated by Labor Relations in each country with Employment Law, ER, other COEs or HR Delivery accordingly.
  • Provide advice to Policy Lead on changes to Employees Handbook: Update according to Labor Law amendments and jointly with the Union, file before Labor Board.
  • New Policies Implementation
Occupational Health
  • Oversight on Occupational Health issues: committees participation, representation with regulators, as applicable
Third Parties contractors, NEMS
  • Third parties contractors, NEMS (Non Employees) Bankruptcy and Litigation Monitoring
  • Advise on NEMS management and conversions
Risk & Controls
  • Identify controls to manage risks, conduct root cause analysis and look-across to prevent risks from being repeated
  • Partner with HR Controls, ICRM, and Risk teams to provide support to the CHROs on issue management, tracking progress, escalating concerns
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Bank Associations/Regulators monthly Committees
  • Data Privacy consultation matter
  • Support implementation of "How we Work" strategy in each country accordingly
  • Provides ad hoc support to the CHROs across a number of in-country HR generalist tasks
  • Engages with other Labor Relations Managers on pan-MEA projects and initiatives
  • 5-8 years of experience
  • Bachelors/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Human Resources

Job Family: Employee Relations

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.


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