Work in the trendy setting of a hotel completely redesigned to meet the expectations of a contemporary and demanding clientele. Come and live a human and exciting experience within a professional and dynamic team!
K HOTEL**** Cameroon is hiring a Front Office Manager!
Under the General Manager, the Front Office Manager coordinates efforts to maintain optimum room occupancy and revenue while sustaining courteous services to guests. With strong leadership you give a direction to the Front Office Department, from Bell Services, Concierge, to Guest Services. You focus continuously on quality and drive the hotel profitability through effective cost controls and guest satisfaction.
What you will be doing!
- Oversee the operational activities and implement guidelines, policies, and procedures of the front office department.
- Control budgets according to occupancy and forecasting, and schedules staff accordingly.
- Interact with operating departments to address performance concerns that arise and deliver a luxury guest experience.
- Take part in all scheduled meetings and contribute actively with proper preparation.
- Interview, select, train, appraise, coach, counsel, team, and conduct disciplines actions accordingly.
- Conduct a daily briefing with team members on current key activities.
- Serve as the gatekeeper of all guest data (e.g. CRM, MKG) and make recommendations based on this information.
- Anticipate and address guest issues and establish proactive processes to promote Guest Satisfaction.
- Portray an example of the K Hotel Values, brand standards, and stand as a champion of grooming and appearance guidelines.
Job Profile!
- A minimum of 3 years' experience as a Front office Manager preferably in the luxury setting At least a bachelor's degree in hospitality or related field
- A strong understanding of operational controls, budgeting, forecasting, and scheduling
- A deep understanding of the hospitality industry in Cameroon
- Proficiency in Microsoft Office suites and CRM software.
- Excellent communication, presentation, and negotiation skills
- Strong leadership and team-building skills
- Strong oral and written communication skills - English and French
- Ability to train and develop team members.
- Ability to work effectively in a team-oriented environment and take initiative.
About us!
We understand that in the hotel business having the right people at the right place is key to success. Attracting and retaining top talent is important for our future growth and the success of K Hotels. With our continued expansion, we offer a wide range of opportunities for people to achieve their career goals.
We look for people with drive and entrepreneurial skills, people who can establish strong relationships based on communication, delivery, and trust.
Interested to join K Team?
Please submit your CV and cover letter to: recruitments@khoteldouala.com
DEADLINE: February 20, 2024
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