Offre d'emploi : Relationship Manager, Advantage Banking - ECOBANK

ECOBANK CAMEROUN S.A. is recruiting a Relationship Manager, Advantage Banking ready to work across the national territory.

                                     

The position is based in Douala

Job level : 5 - Job grade : 3B

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JOB PURPOSE

• To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
• To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets.

KEY RESPONSABILITIES

Business and Financial performance

• Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments.
• Achieve a satisfactory level of knowledge of Advantage Banking products and services. Produce timely reports for the assigned portfolios.

Customer Excellence

• Handle client queries of day to day nature and assist in resolving client’s problems in collaboration with other team members.

Leadership and people management

• Track and provide weekly reports on Portfolio performance at RM level
• Team Player
• Work in close collaboration with CSU team for excellent service delivery and product sales 

Process, control and operational performance

• Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
• Constantly monitor credit portfolio and engage timely recovery action to ensure maximum of 3% NPL. 
•  Provide management reports on sales tracker, DIP and others.

Strategic initiatives

• Lead strategic initiatives that will create business growth.
• Facilitate and drive migration of Advantage Customers to digital Channels.
• Achieve satisfactory performance on business challenges on Advantage Banking Portfolio

REPORTING 

• Head, Advantage Banking 

JOB PROFILE

EXPERIENCE & QUALIFICATIONS

• At least 2 years experience in a consumer banking-based line of business.
• Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study

SKILLS & CAPACITIES

• Customer/market orientated and Networking.
• Ability to establish direction and drive execution.
• Excellent at delivering and owning results.
• Strong interpersonal, influencing and communication skills.
• Punctuality

APPLICATION PROCESS

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest April 08th, 2024 at 5pm prompt with the subject « RELATIONSHIP MANAGER, ADVANTAGE BANKING »

NB: Only applications matching with the desired profile will be contacted

Ecobank Cameroon is an equal opportunity employer and will not discriminate on the basis of gender, religion, ethnicity, physical ability, etc…

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