Job vacancy at Afriland First Bank : 04 Call center agent

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JOB TITLE: Call Center Agent

LOCATION: Yaoundé

CONTRACT TYPE: Fixed-Term

NUMBER OF VACANCIES: 04

MAIN DUTY: Handle customer enquiries via our digital contact channels (WhatsApp, Call, Mail, Social Networks)

QUALIFICATION: A level + 2 or 3 successful years of higher education (HND or Bachelor's degree in Communication, Marketing, Sales, or related fields).

EXPERIENCE: 1 year in a similar position

SKILLS REQUIRED : 

KNOW-HOW

• Handle a large number of incoming and outgoing calls in the call centre Keep a complete record of all calls and/or conversations in the database
• Take advantage of available opportunities to sell or advertise products and services to customers
• Ensure that responses provided to customers are compliant with cus- tomer service scripts prepared for various areas relating to customer service issues
• Identify customer needs, clarify issues, carry out appropriate research and provide sustainable solutions to customer problems.

KNOWLEDGE

• Be bilingual (English and French)
• Possess good writing skills
• Be computer literate
• Possess good knowledge of banking operations

SOCIAL SKILLS

• Possess excellent listening, observation and evaluation skills
• Demonstrate flexibility and versatility
• Demonstrate patience, empathy, attentiveness, courtesy and resilience
• Possess excellent people skills
• Possess ability to communicate pedagogically

APPLICATION REQUIREMENTS:

Candidates should send their CV and motivation to the following e-mail address: firstbankcarrieres@afrilandfirstbank.com

SUBJECT:  <<Application for the position of Call Centre Agent>>

APPLICATION DEADLINE: 29 FEBRUARY 2024

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