Job offer: Client Access & Support Implementation Officer - Ecobank

Cameroon Desks
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ECOBANK CAMEROUN S.A. is recruiting a Client Access & Support Implementation Officer (CASIO) ready to work across the national territory.

The office will be based in Yaoundé or Douala.

Job level : 5 - Job grade : 3B

JOB CONTEXT & OBJECTIVE 

Banking today is an activity that clients do from the convenience of their homes or offices via their phones, tablets, laptops, etc., It’s not a place where people go to carry out services but rather do it online or remotely. Ecobank being the precursor in digital banking in Africa, has a bouquet of digital platforms and products carefully designed to meet the ever-evolving demands of her clients.

Sustaining these platforms and ensuring clients who use Ecobank digital products are guaranteed a continuously good customer experience requires diligent onboarding and support. SME & Corporate Payments (OMNI Plus & OMNI Lite) and Consumer Payments (Mobile App, Ecobank Online, USSD, and Cards &ATMs) are the pillars on which Ecobank stands to make a difference across 33 markets in Africa.

At Ecobank Cameroon, the CASIO will have the key objectives to.
  • Work with the Corporate and Commercial banking clients in the deployment and sale of digital products of Ecobank Cameroon.
  • Work with Fintechs to deploy tailored solutions to clients, merchants, and partners.
  • On boarding and training Ecobank Cameroon clients on the different digital platforms to facilitate their understanding, usage, and adoption.
  • Assist the businesses in transforming clients who are still doing banking manually to accept digital banking solutions and products.
  • Provide after service support to clients and merchants using online or remote channels and digital products.
  • Constantly, updating the bank on the evolution, digital trends, and events happening in the banking market in Cameroon.
KEY RESPONSABILITIES
  • Deployment of Ecobank online banking channels: OMNI Plus & OMNI Lite.
  • Assist the rollout of POS, training clients on the usage of POS as a means for collections.
  • Assist merchants (clients) in the enrollment and use of telco merchant channels for collections and account sweep.
  • Provide support to Fintechs that are working with Ecobank to deploy digital banking solutions. Provide after sales support for online digital channels and products.
  • Provide in-depth training to clients, explaining the technical, functional, and business capabilities of all platforms. Training to be delivered either remotely or at the client’s office.
  • Provide first level technical support in respect of all Ecobank applications.
KEY RESPONSABILITIES
  • Provide our clients with trusted advice that will enable them to fully appreciate the capabilities of Ecobank’s digital product range.
  • Champion the elimination of Manually Initiated Funds Transfers (MIFT) and other manual requests through wide on-boarding campaigns where clients shall be enrolled unto digital channels.
REPORTING

LINE MANAGER: DIRECTOR OF PAYMENTS, CASH MANAGEMENT & DIGITAL BANKING.

JOB PROFILE

Experience & Qualifications
  • Minimum requirement of a bachelor’s degree. Preferably in IT or software engineering. 
  • Minimum of six (6) months working experience.
  • Microsoft Courses and Programming.
  • Banking and/or Fintech experience (added advantage).
  • Knowledge of AI, ChatGPT and blockchain (added advantage).
  • Experience in marketing/sales drive (added advantage).
  • General business experience – accounting, marketing, etc.
  • Knowledge of digital banking applications (added advantage).
  • Knowledge of the banking market in Cameroon.
  • Computer skills and knowledge.
  • Skills, Capabilities & Personal attributes
  • Strong interpersonal and selling skills.
  • Demonstrates passion and creativity in solving complex business issues.
  • Be a team player who can lead with courage under challenging situations.
  • Ability to work unsupervised and meet tight deadlines.
  • A confident communicator with strong presentation skills.
  • Ability to demonstrate a strong commercial acumen and attention to details.
Language: English & French required.

Knowledge of Ecobank’s products and operations.
  • Sound knowledge of computer hardware, software and selling skills.
  • Goals driven and result oriented.
APPLICATION PROCESS

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest July 15th, 2024 at 5pm prompt with the subject « CASIO Position »

NB: Only applications matching with the desired profile will be contacted

Ecobank Cameroon is an equal opportunity employer and will not discriminate on the basis of gender, religion, ethnicity, physical ability, etc… Visit our website at www.ecobank.com
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