ECOBANK CAMEROUN S.A is recruiting a Head Cards Products Sales in the
Consumer Banking Department ready to work across the national territory.
The position is based in Douala.
JOB LEVEL: 7 JOB GRADE: 4C
JOB PURPOSE
To effectively package and deliver approved Consumer Banking products to the
satisfaction of customers in line with Group policies and within local
regulations. Responsible for the delivery of approved Consumer Banking
products regarding opportunity identification, shelf placement, distribution
and pricing in order to drive optimum sales. Maintain productive relationships
with the sales teams and external customers.
KEY RESPONSABILITIES
Product Management
- Identify opportunities and drive Cards sales aggressively in Consumer Bank Target Market areas.
- Identify and execute marketing strategies suitable for increasing customer sign up and utilization of the Cards products.
- Aggressive enrolment of Customers on all Cards products (both at the bank and Customer’s premises). Ensure the positioning of approved key products as “best in brand”.
- Ensure appropriate product pricing, subject to approval from Group Product Team. Deliver on sales targets
- Focus on promotion and management of approved standard Consumers products with regard to sales, service and compliance with Group policies and local regulations.
- Understand and provide product cards knowledge, training and guidance to Sales team.
- Specialist point of contact for all staff to discuss specific problems, acting as a “sounding board” and recommending solutions or strategies.
- Brief key stakeholders on product and promotional launches and provide regular feedback to Group Product Cards Team.
- Conduct Semi-annual Customer Needs Survey and Utilization of Cards.
- Provide Domestic products competitor analysis.
- Relationship Management
KEY RESPONSABILITIES
- Maintain excellent communication to support productive external and internal relationships and the resolution of problematic issues.
- Establish productive relationships with key stakeholders and business influencers in the Cluster.
- Build a strong network to support the sharing of best practice with the Sales and Marketing teams in order to enhance cross-functional cooperation and achieve sales targets.
- Monitor Service Level Agreements and ensure effective delivery of services to both internal and external customers.
- Become an active member of the local community in order to build strong ties and ensure brand recognition and relevance in the Cluster.
Risk, Governance & Control
- Provide analysis of monthly statistics of the Cluster to enable the tracking of Cards products.
- Work with Group Product team to determine and implement corrective actions where necessary to achieve sales goals.
- Ensure compliance to local legal and regulatory requirements, audits and any other credit or governance directives.
- Comply with all the Group’s policies and procedures.
Financial Management
- Ensure Cluster financial targets are achieved for Cards & Electronic Banking Products. Responsible for cost management of Cards products in line with Cluster budget.
Administration
- Provide feedback on performance of service providers in local environment.
- Provide feedback to various supporting sectors e.g. IT, Operations etc.
Teaming
- Provide honest feedback on performance of colleagues
- Conduct periodic training (both in-house and external) on card and e-banking products for staff Share knowledge and best practice with team members.
- Perform all other duties as reasonably assigned
JOB SCALE
Reporting to: Head Consumer Products & Business Development
JOB PROFILE
Experience
Minimum of 8 years in managing all aspects of a customer experience design
strategy and interactive design – mapping journeys and building as part of a
product development process; previous experience with a focus on strategy
formulation and/or digital banking is a plus
- Proficient in the use of design and prototyping applications
- Good understanding of digital and emerging technologies
- Proven supervisory experience or experience leading cross-functional teams and projects
- Understanding of the application of design thinking and human centered methodologies
- Understanding of research methods
- Education, Skills, Experience
- Bachelor Degree/
- 5 years of experience required.
- Strong analytical skills including financial statement analysis, competitive analysis and statistical analysis.
- Strong Microsoft Office skills
- Flair for Technology products.
- Bi-lingual – Any of the following additional languages: English, French
NB: Only shortlisted candidates will be contacted.
Ecobank Cameroon is an equal opportunity employer and will not discriminate on
the basis of gender, religion, ethnicity, physical ability, etc…
- Certifications such as Agile, Scrum, or other Project Management methodologies would be an added advantage
- Proven leadership skills
- Negotiation and stakeholder management skills
- Strong analytical, problem solving and presentation skills
- Excellent verbal and written communication skills
- Strong data visualization skills; advanced use of Power BI, SQL, and Tableau
- Proficiency in Microsoft Excel, Word, PowerPoint, and other relevant tools
- Expert ability to build and maintain project schedules using Microsoft Project
- Personal Attributes
- Reliability and Maturity.
- Relating and Networking
- Execution
- Leading & Supervising
- Self-Development
- Business Acumen.
APPLICATION PROCESS
Please submit your CV and motivation letter to
ECM-Recruit@ecobank.com latest August 18th, 2024, at 5pm prompt, with the subject « HEAD CARDS PRODUCTS SALES »
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