OFFRE DE STAGE
Présentation de la société
MBOA DIGITAL a été créé en 2018 pour accompagner les entreprises dans
leur transformation numérique. L’automatisation de la production logicielle et
l’expérience utilisateur sont au cœur de notre métier.
Description du poste
En tant que stagiaire développeur, vous travaillerez au sein de notre équipe
technique pour concevoir, développer et améliorer des applications web ou
mobiles innovantes. Vous aurez l'opportunité de participer à toutes les étapes
du cycle de développement, du brainstorming initial à la mise en production.
Responsabilité
Immergé au sein de l’équipe de développement, le stagiaire aura pour mission
de :
- Développer des fonctionnalités front-end et/ou back-end en collaboration avec l'équipe.
- Participer à la conception et au développement de nouvelles applications ou à l'amélioration d'applications existantes.
- Effectuer des tests unitaires et d'intégration pour assurer la qualité du code.
- Collaborer avec les designers, chefs de projet, et autres développeurs pour assurer la bonne réalisation des projets.
- Participer aux revues de code et contribuer à l'amélioration continue des pratiques de développement.
- Apporter de nouvelles idées et solutions pour améliorer les produits existants. Profil recherché
- Jeune diplômé en licence ou de master en informatique, génie logiciel ou un domaine similaire.
- Connaissance de base en programmation (JavaScript, Python, ou un langage de script similaire).
- Capacité à travailler en équipe et à communiquer efficacement.
- Attention aux détails et capacité à identifier les problèmes potentiels.
- Connaissance des outils de gestion des données est un plus
Le candidat idéal fera preuve d'écoute, de proactivité, de curiosité. Il aura
à cœur d’apprendre de ses pairs, et de participer pleinement au projet.
Ce que Nous Offrons
- Une expérience pratique et formatrice dans une entreprise en pleine croissance.
- L'opportunité de travailler sur des projets réels avec une équipe talentueuse.
- Un encadrement et un mentorat par des professionnels expérimentés.
- Une indemnité de stage compétitive.
- Une possibilité d'embauche à la fin du stage en fonction des performances
Vous êtes intéressé(e) ? Veuillez envoyer votre CV actualisé sur notre page
career
avant le 30 Août 2024 et nous
vous contacterons. Ce poste est basé à Yaoundé.
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BP 14757, Bastos Yaoundé - Cameroun
SENIOR TECHNICAL SUPPORT ENGINEER
About us
MBOA DIGITAL is at the forefront of harnessing African tech talent,
connecting skilled professionals with international tech markets. We are made
up of vibrant teams that are passionately creating cutting-edge technology
solutions for large businesses in Europe and Oceania.
Our Service Desk offers Support and Optimization services to a modern Digital
Transport Infrastructure serving over 100 million customers annually. A Modern
Child Care Hospital that serves over 144000 persons annually, a delivery
company delivering over 78 million parcels, packages, and mail for businesses
and consumers annually.
Our core values—Greatness, Initiative, and Customer-Centricity—are the essence
of our daily operations and strategic decisions.
Role brief
We are looking for a Senior Technical Support Engineer to be the liaison
between our company and its customers. The successful candidate will ensure
our customers receive the highest quality support services, prompt attention,
and proactive solutions, all in keeping with our company’s reputation and
quality standards. The role involves effectively solving customer issues,
complaints, and inquiries while keeping customer satisfaction at the core of
every decision and behavior.
The ideal candidate is an experienced professional that can navigate the
politics of complex multi vendor environments. A “Get It done” person, willing
to go above and beyond to satisfy the customer, even at odd hours.
Responsibilities
- Managing a customer queue to make sure that all incidents are properly triaged and resolved within SLA
- Leading different teams including support, client and other vendors, technical and non technical, towards incidents resolution for complex issues
- Troubleshooting and resolving complex customer issues hosted on cloud platforms
- Utilizing various tools and methods, such as remote logs, monitoring, code analysis, or testing, to identify root causes and provide solutions or workarounds
- Communicating effectively with customers and collaborating with other teams to ensure customer satisfaction and gather feedback
- Creating and updating technical documentation, including knowledge base articles
- Developing and delivering training to internal teams to enhance their technical support skills and knowledge
- Managing, mentoring or leading a team of support engineers
- Reporting and analyzing support metrics, such as tickets, resolution time, customer feedback, and quality
Requirements
- Bachelor's degree in computer science or information technology and/or relevant certifications
- Minimum five years of experience in technical support, preferably in systems hosted on cloud infrastructures
- Prior experience in leadership roles, minimum two years
- Perfectly fluent in English
In addition to those, the ideal candidate will demonstrate
- A personality that can keep its calm in face of chaos, while quickly resolving issues
- Understanding of the 'politics' in a multi-vendor environment
- Methodology and rigor to establish an outstanding issues triaging standard
- Logical thinking and strong problem-solving skills to analyze and troubleshoot complex and diverse issues
- Excellent communication skills to interact clearly and professionally with customers and other stakeholders through various channels
- Effective teamwork skills to collaborate and coordinate with other support engineers and teams
- Strong technical skills, including knowledge of various operating systems, platforms, databases, networks, or protocols
- The ability to write and execute scripts, queries, or commands, and to read and understand code, logs, errors, or traces
- A commitment to continuous learning to keep up with the latest technologies
- The candidate should be available 24/7 to take 8 to 10-hour on-call day and night shifts, and must reside in a location with access to high-quality internet
Contract Details
- Permanent contract
- Salary: XAF 700,00 to XAF 1.2 million per month, based on experience
Advantages of working with us
- Enjoy the flexibility of hybrid work, allowing you to work from home for some weeks each month
- Work with a renowned partner in New Zealand
- Continuous learning opportunities and career development
- Be part of a company that values initiative and innovation
- Latest MacBook Pro M1 workstations
- 24" Samsung curved screens
- Full coverage health insurance
- Unlimited Udemy accounts for all staff
- Nice kitchen, coffee and tea offered
- Great place to work
Are you interested?
Please send your updated resume with the subject Application for the Senior
Technical Support Engineer @ MBOA DIGITAL to
careers@mboadigital.tech or go
to our career page to submit your application
before the 30th of September 2024.
This position is based in Yaoundé, Bastos.
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