Job opportunity Customer Service Representatives - TLScontact

TLScontact is hiring Customer Service Representatives in Douala and Yaoundé! Join a global team supporting visa applicants while delivering excellent customer service in an international environment.

Do you want to be part of a dynamic, international company serving governments and citizens in 90 countries? Are you interested in joining a diverse team of passionate people from around the world? We are looking for an enthusiastic Customer Service Representative for our Douala & Yaounde Cameroon-based Center.

The key responsibilities of the role include:

• Handle day-to-day Visa applications in compliance with Standard Operating Procedures
• Greeting customers, supporting completion and checking of applications, obtaining biometric data, other documentation and data entry procedures
• Following an established and defined filing and administration process, guided by a computer-based system
• Ensure engagement with applicants by providing a first-class service and positive customer experience
• Support colleagues in developing and implementing continuous improvement initiatives

The Selection Criteria:

Skills/Personal Attributes

• Excellent communication and interpersonal skills
• Skills in establishing and maintaining effective relationships with customers
• Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy
• Knowledge of computer systems
• Excellent spoken and written English; fluency in French, other languages are a plus
• Structured thinking and heavy attention to detail
• Self-motivated, patient and professional
• Excellent personal time management, available to work extended hours from time to time, and at short notice
• Be able to work independently, thoroughly and reliably

Experience

• Minimum of 1 year of experience working face-to-face in a customer service role or retail environment
• Experience in a Public Sector / Government client working environment is a plus.
• Working in a fast-paced and at times highly pressured environment
• Competent technology skills with MS Office

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