World Bank
POSITION : E T Temporary (Junior Service Delivery Analyst)
Closing Date: 6/12/2026 (MM/DD/YYYY) at 11:59pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World
Bank Group provides a unique opportunity for you to help our clients solve
their greatest development challenges. The World Bank Group is one of the
largest sources of funding and knowledge for developing countries; a unique
global partnership of five institutions dedicated to ending extreme poverty,
increasing shared prosperity and promoting sustainable development. With 189
member countries and more than 130 offices worldwide, we work with public and
private sector partners, investing in groundbreaking projects and using data,
research, and technology to develop solutions to the most urgent global
challenges.
Roles & Responsibilities:
• Works directly with customers to probe and ask effective questions to fully
diagnose both the root cause of a problem and the customer’s comfort level
with technology.
• Assesses more complex, non-routine problems in his/ her area of
specialization including those escalated by others.
• Serves as first/ second point of contact called upon to resolve customer
problems. Identifies and engages the resources necessary to fully evaluate and
address the situation, following up to ensure effective resolution.
• Conducts complete diagnostics of most business technology problems,
including those involving multiple systems, WBG staff, platforms, and
technologies.
• Supports and maintains the end-user environment. This includes configuring
new hardware, reviewing, and addressing virus alerts, installing, and
troubleshooting software including patches, performing tests, and monitoring
the environment (especially during peak periods) to anticipate support needs.
• Participates in facilities work and vendor management, as part of CO
administrative teams. Participate in security and business continuity
activities. Supports installation, maintenance, upgrades to local networks and
communications infrastructure.
• Disseminates information on common problems and issues to WBG staff.
• Tracks trending of issues and proactively escalates to Supervisor/ Service
Providers
• Applies Technical Knowledge under limited guidance/ direction.
• Takes decisions for most routine cases with update to Team Coach.
• Recommend topics and provide necessary IT training sessions to WBG staff;
offer agile solutions to meet WBG staff’s evolving needs; help to increase
awareness of WBG staff about available ITS tools and products.
• Evaluate and pilot test new products and services, both hardware and
software.
• Attend training sessions and maintain a working knowledge of the IT trends
in the business relevant to supporting the WBG staff, monitor technology
trends and developments.
• Administer WBG information security standards; adhere to Institutional and
ITS policies, directives, and procedures; consistently enforce WBG technology
standards; ensure that the integrity and security of WBG Systems are not
compromised from within or outside the corporation.
• Support Technology Adoption of IT technologies including trainings and desk
side coaching.
Preferred certifications: ITIL Foundation, Scrum, Azure DevOps, Power
Bi/Power App/Power Automate
• Bachelor’s degree with no experience required or equivalent combination of
education and relevant experience.
• Good Knowledge of IT Technologies: Windows Platform, Microsoft Office, MFD,
Servers, Smartphones etc.
• Strong user support skills and the ability to work under pressure with
accuracy and professionalism.
• Understanding of Microsoft Active Directory, DNS service and other
networking methods and technologies.
• Strong knowledge of IT Service Management and experience of ITIL best
practices
• Strong knowledge of Agile, Scrum, Azure DevOps, Power BI.
• Strong customer service skills and client orientation.
• Skilled/ Experienced in working in Agile teams using Scrum/Scale agile
framework and update the product backlog in Azure Dev Ops & Service Now
• Demonstrated ability to configure teams, boards, analytics and queries in
Azure DevOps
• Demonstrated ability to create dashboards in Power BI and design workflow
using PowerApps/PowerAutomate
• Proficiency in the recent Microsoft Windows applications.
• Good knowledge of M365 applications including Co-Pilot/ AI.
• Knowledge of Network communication technologies and other WAN/LAN products.
• Good knowledge and experience of setting up and supporting Videoconference
Facilities.
• Comfortably using remote access technologies and remote troubleshooting.
• Excellent communications skills: the ability to listen and then clearly
describe the problem and proposed solution.
• General knowledge of the mission and business requirements of the World Bank
Group.
• Proven ability to work independently as well as in a team environment.
• Fluency in French is preferred.
Un CV professionnel, un avenir assuré !
Boostez votre avenir professionnel dès aujourd’hui !
Confiez la rédaction de votre CV et lettre de motivation à nos experts pour vous démarquer dès la première lecture.
Ne manque plus aucune opportunité !
Rejoins notre chaîne WhatsApp ou notre canal Telegram pour recevoir les meilleures offres d'emploi en temps réel et des conseils personnalisés pour réussir tes candidatures.
Rejoindre la chaîne WhatsApp Rejoindre le canal Telegram
Vous avez des questions par rapport à cette offre ? Laissez votre préoccupation ici en commentaire.