Manager - Regional Manager Physical Touch Points Grand Center.Customer
Experience and Services
Responsibilities
Staff Leadership and Management
- Source, induct, and manage talent in accordance with legislative guidelines
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Performance manage resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Qualifications
- Degree - Minimum of 3 years degree in Business Administration, marketing, communication, sales, Social Sciences or any other relevant field. Master’s advantageous
- Work Experience - Minimum of 5 years’ Experience at least 3 years are in Telecommunications, FMCG, Retail, Sales or Banking Industries
- Minimum of 2 years in Team Management
- Experience in stock management
- Experience in a customer-centric environment would be an advantage
- Experience in a telecommunications environment would be an advantage
- Experience in an ICT environment would be an advantage
- Demonstrated experience in Customer Service and Retail Service and Retail Management for both B2C & B2B environments
Apply Before : 06/06/2026, 00:55
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