JOB DESCRIPTION- Operational DeliveryDevelop a retail focused route to market for assigned partners in the territory.
- Deploy initiatives (visibility, merchandizing, products, loyalty, advocacy) to boost revenue at all PoS within assigned territory.
- Understand statutes and regulations related to business operations in Cameroon and the telecommunications sector and provide guidance to Distribution Partners when required.
- Manage POS, partners and wholesaler performance in the territory and develop initiatives to ensure achievement of targets.
- Execute the POS, retail, wholesale channel initiatives and programs in the territory.
- Ensure availability of products at POS, retail and wholesale layer of the distribution chain.
- Ensure achievements of all sales KPI’s in assign territory (Gross Add, Loading, Sales out, Stock availability, MoMo RGS, MoMo RGM, MoMo Revenue, HVC POS, POS, and Kiosk close monitoring...)
- Ensure Distribution partner respect standard put in place by S&D in term of: Internal organization, Financial capacity, Logistic, Shops, DSM status and follow up etc.…
- Execution of Activities Calendar & Trade Marketing Activities/ Operational Planning & Implementation
- Ensure Brand Leadership & Retail Management
- Support in the launch of Value proposition from a Sales Operations perspective.
- Consolidate inputs for merchandizing and visibility materials planning and fulfillment.
- Develop short term action plan/ tactics to assist POS, distributors in achieving set target and overcome challenges in their operations.
- Drive adoption of retail/data focus or other relevant campaign or service by POS and partners
- Perform ad hoc assignments as may be delegated from time to time.
- Generates daily, weekly, monthly, and quarterly reports on the quantitative and qualitative KPIs trends in the territory
- Market intelligence reports on competitor activity
- Supervise the distribution of sales promo item in his appointed territories.
- Monitor the health of outdoor / Top shop signs and report any maintenance requirement
- Execute, Monitors & report brand visibility for MTN and report on competition rollout and activities.
- Identify in his territory, corridors for MFS user’s recruitment and put in place an operational plan to drive it.
- Provide partners’ staff with effective and timely training on MFS products and systems.
- Ensure Mobile Agents are visible, well dressed and equipped as per MFS trade marketing standards
- Organize training sessions on new products and services for partners and Brand Ambassador;
- Drive the availability of stock products (EVD, E-float, etc.) at the level of Partners, DSM and POS;
- Participate on implementation of MFS projects in the assign territory
- Propose improvements to MFS Field Activation procedures
Staff Leadership and Management
- Ability to work in a team
- Responsible for self-learning and development with guidance from the Manager
- Ensure cohesive working with the team
- Accountable for meeting and prioritising own targets / deadlines
- Provide information to the Manager on work accomplishments, individual / team challenges
- Lead team meetings and contribute on specialist / technical areas when required
- Review performance metric dashboards prepared on various performance metrics and provide input to the manager
Education
- Minimum of 3 Years University Degree in Sales, Distribution, Marketing or business administration and related field
- Fluent in English and language of country preferable
- Minimum of 2 years’ experience in sales, Trade Marketing and Merchandising;
- Experience in supervising others is an advantage (includes 3rd party stakeholders)
- Experience working in a medium organization
- Experience in budgeting and demand plannin
- Local environment
- Knowledge of Products
- Planning and Organizing
- Sales Tracking and Reporting
- Marketing and Sales Acumen
- Sales Planning and Opportunity Management
- Sales Forecasting
- Resource efficiency
- Understanding of local Mobile Financial Services environment
- Problem Solver
- Operational Value Creator
- Culture and Change Champion
- Supportive People Manager
- Relationship Manager
- Results Achiever
- Operationally Astute
- Relationship Manager
- Manages time
- Directs People
- Detail Oriented
- Digital Oriented
- Analytical Thinker
- Culture and Change Champion
- Operational Value Creator
- Problem SolverSupportive
- People Manager
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