Job offer : Technical Support Agent

Location : Douala, Full-time

Diool is a mission driven company built to make financial transactions easier for businesses thanks to an innovative platform that can be quickly and seamlessly integrated with a companies’ existing workflows. Diool Cameroon SAS is a remote first company with team members across the world and local presence already in Douala for its Headquarters, Dakar and Abidjan soon. Diool has set up a unique financial application allowing all businesses to conduct their merchant transactions, in and out, through a single interface, and thus save time and operational costs. We are growing fast so, join our team ! As the Technical Support Agent, you will be an integral part of the operations team, while working closely with our co-founders. You should have a thirst for knowledge and the ability to learn quickly and grasp new software applications.

Job Description

Responsibilities

• Ensure seamless API integration for customers, facilitating their access to our platform's data and services.
• Provide expert guidance on automation strategies, helping customers streamline their processes and maximise the benefits of our software.
• Offer both on-field and online support to address customer issues and inquiries, ensuring their satisfaction and success.
• Lead the field onboarding process, helping customers adapt to our solutions and guiding them through a smooth transition.
• Oversee field activation efforts, ensuring that customers can quickly and effectively use our services to meet their specific needs.
• Work with sales, marketing and product teams to boost customer referrals and develop case studies.
• Monitoring system alerts and investigating abnormalities across the network reported by our monitoring systems

Qualifications/Skills

• Has experience of at least 3 years of experience, ideally in startup or financial services environments and be able to work independently with little instruction.
• Analytical and process-oriented mindset
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Has a startup can-do attitude and a willingness to experiment and try new things.
• Native level French (C1) and Intermediate level English (B1) are required.
• Advanced technical help-desk experience, with network monitoring tools and methodologies is an advantage.

What we offer...

• Competitive salary
• Flexible working hours
• Room for professional growth (workshops, mentoring & feedback sessions)
• An amazing start-up culture to ensure your personal and professional growth
• An A-player team.

If you think you’d excel in this role, send us your resume in English! Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at Diool. We’re always looking for creative and driven minds to join our ever-growing team! Diool is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Diool does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy.

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