Job opportunity at Citibank

Location(s) : Douala, Cameroon 

West & Central Africa First Line Client Specialist

Job Overview

First Line Client Specialist (FLCS) is a role that sits within the business part of the Client Facilitation Team within Global Corporates FX Sales, with dual accountability to the designated sales product or regional head. This is a critical role that will equally improve both the ‘First Line of Defence’ (FLOD) and the Client Experience through:Improving the ease of doing business for clients by having a focused, knowledgeable team able to provide cross product solutions to recurring issues.

Remove the administrative burden from sales enabling the salesforce to focus on true value add and client engagement.

Drive improvements to internal efficiency (e.g., KYC/CO) through a centralised client service and support team able to both diagnose issues and identifying potential solutions.

The reduction of manual intervention e.g., improved STP, through the remediation of data and hierarchies (coverage & risk)

Job Purpose:

Become an integral part of the West and Central Africa Corporate FX Sales Team for both internal and client-facing day-to-day tasks and help coordinate long-term projects to improve internal processes and help manage regulatory change. The specific day-to-day tasks and long-term projects may change over time.

Key Responsibilities:

• Proactively support West and Central Africa Corporate FX Sales to manage the ‘First Line of Defence’
• Ensuring post-trade processes are managed efficiently and effectively
• Monitoring of the desks first line controls
• Act as a point of escalation and own resolution of operational issues between sales and support functions
• Diagnose the root causes as issues arise and identify both tactical and strategic solutions owning the delivery
• Proactively mitigating client impact whilst enhancing the client experience
• Develop and maintain presentation and other material for internal purposes (Monthly Business Reviews, Senior Business Reviews, etc.)
• Assist with external presentation for client workshops, training, etc. with focus on formatting
• Help collate data to help the team in monitoring and analysing FX portfolio performance
• Compiling market updates from Citi research portal / Citi Velocity and by gathering info from local teams for specific markets
• Assist in credit limit calculation and credit charges, as well as monitoring credit limit usage
• Responsible for general administration duties as necessary such as calendar management and event coordination
• Assist with control and supervisory framework to ensure adherence to audit and control policies
• Support the West and Central Africa Corporate FX Sales Team in market expansion initiatives on both Global subsidiaries, Public Sector and Local Corporates Segments

Knowledge/Experience: 1-5 years of experience in Capital Markets or in Operations, Risk, Client On-boarding or Middle Office

Qualifications: Bachelor's degree with minimum Upper Second honors (or equivalent)

Skills:Proficient with Microsoft Office, Bloomberg or credit risk and settlement systems

Some knowledge of the products, clients, and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help

Good understanding of Client Marketing needs

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. 

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