Job opportunity: Customer experience specialist

Cameroon Desks
Carlcare Sarl is looking for Customer Experience Specialist.

Key Accountabilities:

  • Manage Hotline Operations and ensure targets are achieved;
  • Ensure Customers are satisfied with the provided services;
  • Identify issues, close loop and give feedback to the customer and convert them into “Satisfied Customers”;
  • Strengthened the relationship between the company and the B-to-B Clients on a regular basis;
  • Analyze dissatisfaction cases to identify root causes and resolve issues to improve satisfaction outcomes in Central Africa;
  • Guide and complete the implementation of service processes such as receiving the devices and return the devices, and be responsible for the satisfaction of reception services;
  • Coordinate the evaluation of Carlcare Services on the Application;
  • Follow up the work of trainers and regularly verify the quality of training provided to service center/hotline staff on our products and services;
  • Monitor the completion of the trainer's weekly and monthly plans, showing trends of improvement;
  • Complete other tasks assigned by Central Africa Regin Manager or HQ-User Experience Dept. on time.

Qualifications and Experience:

  • Should have a Bachelor Degree in Business Administration, in Management, in Communication or any related area
  • At least 3 years of experience in managing Customer’s Experience;
  • Knowledge on Customer satisfaction Management;

Capabilities and Skills :

  • Open minded, smart, and responsible Person,
  • Ability to solve new problem;
  • Good communication skills;
  • Fluent in English (written and spoken);
  • A dynamic person;
  • Organization, rigor, ability to work under pressure.

Application Process
Please if you are interested to join us send your C.V in English to: by specifying in object of the mail: Customer Experience Specialist/HR04/2024


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