ECOBANK CAMEROUN S.A. is recruiting
Relationship Manager, Classic ready to work across the national
territory.
The position is based in Douala
Job grade : 5
Job level : 3B
Permanent Contract
JOB PURPOSE
To deliver high quality service and customer retention approach to managing
client relationships to enhance product sales and new client growth
targets.
To deliver on agreed individual targets for
- Deposit growth,
- Revenue generation
- Product sales (Cross selling)
- New client acquisition,
- Digital products sales, (Mobile App, Ecobank Online)
- Loan portfolio management
KEY RESPONSABILITIES
BUSINESS AND FINANCIAL PERFORMANCE
- Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
- Work to onboard clients and develop portfolio through the sales of direct banking products and services
- Ensure that client instructions are duly served by applying all standard checks and controls in coordination with other departments.
- Achieve a satisfactory level of knowledge of Classic Banking products and services.
CUSTOMER EXCELLENCE
- Handle client queries of day to day nature and assist in resolving clients issues
LEADERSHIP AND PEOPLE MANAGEMENT
- Track and provide weekly reports on Portfolio performance at RM level
- Team Player
PROCESS CONTROL AND OPERATIONAL PERFORMANCE
- Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
- Constantly monitor credit portfolio to ensure maximum of 3% NPL.
STRATEGIC INITIATIVES
- Lead strategic initiatives that will create business growth
Reporting to: Head Direct Banking
JOB PROFILE
EXPERIENCE & QUALIFICATIONS
- At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization
- Sound business product knowledge and people development performance record
- Good Understanding of operations, technology and customer services to drive the Classic banking business.
- Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study
- Fluent in English & French
SKILLS & CAPACITIES
- Customer/market orientated and Networking
- Ability to establish direction and drive execution
- Excellent at delivering and owning results
- Strong interpersonal, influencing and communication skills
APPLICATION PROCESS
Please submit your CV and motivation letter to
ECM-Recruit@ecobank.com with the subject « RELATIONSHIP MANAGER, CLASSIC »
NB: Only applications matching with the desired profile will be
contacted
Ecobank Cameroon is an equal opportunity employer and will not discriminate
on the basis of gender, religion, ethnicity, physical ability, etc…
Deadline: May 12th, 2024, at 5pm prompt
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