Job opportunity: Senior Representative - MTN Cameroon

Cameroon Desks
0
Position: Senior Representative - EAM Corporate Douala.Enterprise Business Unit

Location: Yaoundé, Centre, Cameroon

Want to know more about us? 

We’ve got you! Please scroll to the end of the section to get to know us better.


JOB DESCRIPTION

SKILLS
  • Communication skills ·
  • Leadership skills ·
  • Must be able to understand and apply the principles of change management ·
  • Negotiations skills ·
  • Must be able to manage multiple priorities simultaneously ·
  • Active Listening ·
  • Able to create enthusiasm and cooperation for projects ·
  • Operations Analysis ·
  • Customer service and time management skills ·
  • Persuasion ·
  • Social Perceptiveness ·
  • Operations Analysis ·
  • Critical Thinking
  • Analytical Thinker
  • Problem Solver
  • Operational Value Creator
  • Culture and Change Champion
  • Supportive People Manager
  • Relationship Manager
  • Results Achiever
  • Operationally Astute
Behavior:
  • Vital Behaviors: Complete candor, complete accountability, get it done, active collaboration ·
  • Attention detail ·
  • High level of management, creativity, innovation, prevision ·
  • Open minded ·
  • Service Orientation ·
  • Persuasive ·
  • Adaptability ·
  • Reactive ·
  • Strong ethics ·
  • Ability to work with various groups of individuals and organizations ·
  • Targets oriented
  • Directs people
  • Detail-oriented
  • Manages time
RESPONSIBILITIES

Operational Delivery 
  • Search for new clients who could benefit from MTNC products in a designated sector of activity, size of company or region
  • Travel to visit potential clients
  • Establish new, and maintain existing relationships with customers
  • Manage and interpret customer requirements
  • Provide Account Plans for each account to provide consultation on products and services that would best serve customer needs Develop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy.
  • Continuously learn about products and become subject matter expert on products and services in the Business Services portfolio
  • Persuade clients that a product or service will best satisfy their needs
  • Calculate client quotations
  • Work on tenders launched by customers
  • Negotiate and terms and conditions of contracts
  • Negotiate and close sales by agreeing terms and conditions
  • Performs cost/benefit analysis while working on tenders’ offers
  • Prepare reports management (sectorial report, monthly/quarterly roadmap)
  • Meet regular sales targets
  • Record and maintain client contact data
  • Be presented in GSM, ICT/Data, Cloud & IT forums or any other business-related events to approach clients and present offers
  • Make technical presentations and demonstrate how a product will meet client needs
  • Liaise with other technical experts to gather additional knowledge/inputs where necessary to complete an offer
  • Be able understand client problems in order to provide the support team with the exact feedback on the issue facing by the client
  • Assist in the design of custom-made products
  • Provide training and produce support material to the client where necessary
  • Achieve sales targets as well as collections’ targets
  • Ensure no loss of revenue/accounts in current data base
Staff Leadership and Management
  • Ability to work in a team
  • Responsible for self-learning and development with guidance from the Senior Manager
  • Ensure cohesive working with the CoE
  • Accountable for meeting and prioritising own targets / deadlines
  • Provide information to the Senior Manager on work accomplishments, individual / team challenges
  • Lead team meetings and contribute on specialist / technical areas when required
  • Review performance metric dashboards prepared on various performance metrics and provide input to the senior manager
Governance
  • Adhoc and Operational MeetingParticipate and provide inputs in operational meetings as and when required
  • Set up and manage adhoc meetings for day to day operational requirements as and when required
Escalations
  • Timely notification of escalations to the Manager, SSH and the CoE
  • Resolve escalations as per defined escalation / resolution procedures
Opco Operational
  • Participate and provide inputs in project status meetings
  • Propose operational changes and provide associated user impact assessment
Performance
  • Ensure effective execution of day to day operations at the CoE and at the Opco and resolve operational issues
  • Improve productivity and quality through leading practice initiatives
Reporting
  • Provide inputs to the Senior Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
QUALIFICATIONS
  • Degree in telecommunications with a commercial related postgraduate degree or qualification is desirable
  • BSC in IT or Electrical Engineering
  • Additional commercial qualification preferred (B. Comm)
  • At least 3 years in selling to Large Organizations and/or SME/SMIs with minimum of 3 years in a sales position in the IT or telecommunication sector
  • Min 3 years relevant industry experience with
  • Min 3 years in enterprise products
  • Experience in ICT and specifically Cloud solutions sales would be an advantage
  • Experience in supervising others is an advantage
  • Experience working in a medium organization
ABOUT US

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

ABOUT THE TEAM

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.

Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.

Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.

Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.

Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Lire aussi >> :  Recrutement & offre d'emploi UNESCO : Plusieurs postes vacants

Tags:

Enregistrer un commentaire

0Commentaires

Vous avez des questions par rapport à cette offre ? Laissez votre préoccupation ici en commentaire.

Enregistrer un commentaire (0)

#buttons=(Ok, Go it!) #days=(20)

Our website uses cookies to enhance your experience. Check Now
Ok, Go it!