Offre d'emploi
CM - Douala
CX Agent - DT & Small BCOs
Customer Experience Agent – DT & Small BCOs (JL2)
Would you like to be part of a value-driven, customer-focused international
environment where we enable global trade every day?
The Maersk Customer Experience (CX) team in Douala is looking for a dedicated
CX Agent to support our Direct Transport (DT) and Small Beneficial Cargo Owner
(BCO) customers. This individual will be an integral part of the CX team,
managing the end-to-end shipment journey in close collaboration with internal
stakeholders to ensure alignment between customer expectations, operational
execution, and service delivery.
WHAT WE OFFER
When you join Maersk, you’ll find that the world is your workplace. You’ll
work in a culturally diverse, stimulating environment, surrounded by new ideas
and different ways of doing things. We believe in individual performance
within highly professional teams supported by our distinctive values. To us,
teamwork means acceptance, respect, dedication, and the belief that we achieve
more when we pull together. Living our values means competing in the
marketplace in an ethical way so our name is synonymous with being a credible
and valuable business partner. Through Constant Care and Humbleness, we
prepare for the future while never forgetting that our customers and
competitors are key to our ability to improve. In our daily work, Uprightness
and Our Employees mean that transparency and accountability go hand in hand
with being an inspiring, challenging place to work. At Maersk, we take pride
in hiring the best person for the job – irrespective of gender, age,
nationality, or religious belief.
Key Responsibilities
- Customer Experience Management: Own and manage the customer experience for DT and Small BCO shipments, ensuring smooth execution from booking to delivery.
- Issue Resolution: Proactively resolve service failures and exceptions, coordinating with internal teams to deliver timely solutions.
- Documentation & Compliance: Ensure accuracy and completeness of shipping documentation in line with Maersk standards and regulatory requirements.
- System & Data Integrity: Maintain accurate records across Maersk platforms, ensuring visibility and traceability of customer shipments.
- Cross-Functional Collaboration: Work closely with Operations, Finance, Sales, and Documentation teams to align on service delivery and customer expectations.
- Continuous Improvement: Support CX leadership in identifying process gaps and contributing to service enhancement initiatives.
Who We Are Looking For
Someone with:
- A diploma or degree in Logistics, Supply Chain, Business Administration, or related fields
- 2–4 years of experience in customer service or logistics operations
- Proven ability to manage shipment lifecycles and customer interactions
- Familiarity with CRM systems and logistics platforms
- Strong communication and multitasking skills
- A proactive, customer-first mindset with attention to detail
- Ability to work collaboratively across functions
- Structured and analytical problem-solving abilities
- Calm under pressure and solution-oriented
Maersk is committed to a diverse and inclusive workplace, and we embrace
different styles of thinking. Maersk is an equal opportunities employer and
welcomes applicants without regard to race, colour, gender, sex, age,
religion, creed, national origin, ancestry, citizenship, marital status,
sexual orientation, physical or mental disability, medical condition,
pregnancy or parental leave, veteran status, gender identity, genetic
information, or any other characteristic protected by applicable law. We will
consider qualified applicants with criminal histories in a manner consistent
with all legal requirements.
We are happy to support your need for any adjustments during the application
and hiring process. If you need special assistance or an accommodation to use
our website, apply for a position, or to perform a job, please contact us by
emailing
accommodationrequests@maersk.com.
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