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JOB DESCRIPTION
Context (Global influences, environmental / industry demands,
organizational mission etc.):
We at MTN Cameroon are a purpose and value-led organization.
At MTN Cameroon we believe that understanding our people’s needs and
aspirations is key to creating experiences that delight you at work, every
day. We are committed to fostering an environment where every member of our
Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most
importantly, they keep us honest. It is not something we claim to be. It is in
our DNA.
As an organisation, we consider it our mission to create an exciting and
rewarding place to work, where our people can be themselves, thrive in
positivity and ignite their full potential. A workplace that boosts creativity
and innovation, improves productivity, and ultimately drives meaningful
results. A workplace that is built on relationships and achieving a purpose
that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership
and managerial ethos to meaningfully partner with our employees, customers,
and stakeholders with a vision to realise our shared goals.
Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.
- Lead with Care
- Can-do with Integrity
- Collaborate with Agility
- Serve with Respect
- Act with Inclusion
Strategy Development and Implementation
- Provide reports and analysis to support and contribute to the development of the functional strategy in line with the overarching business goals
- Ensure accurate and timely reporting to enable the regular review of the functional strategy, roadmap, and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
Governance
Operational, Tactical and Strategic Meetings
- Provide input on all projects initiated.
- Review key risks, issues and dependencies and set mitigation actions.
- Provide input in strategic meetings when required
- Provide inputs into the risk mitigation and controls
- Provide input into the preparation of proposal on change initiatives, policies, and procedures.
Escalations
- Manage and resolve escalations that have impact on critical path of service delivery.
- Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved.
- Manage and provide solutions to issues that require formal resolution
Function Tactical
- Provide input into all projects initiated
- Provide input into establishing objectives, targets, and budgets for the function as applicable.
- Identify and document key risks, issues and dependencies and set mitigation actions
- Prepare documentation required for sign-off / making decisions regarding tactical changes.
Performance
- Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs
- Review and monitor plan for continuous improvement
- Ensure execution in alignment with divisional strategy
- Continuous performance monitoring and adjust strategy and actions to deliver targets
Reporting
- Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage sub-divisional budgets in line with business objectives
- Manage project or initiative budgets in line with business objectives
RESPONSIBILITIES
Operational Delivery:
- Evaluate business requirements and provide guidance to the business during product, service and project initiation requiring new or modified applications
- Identify and/or audit product proposals, business requirements, existing policies, and technologies
- Monitor business process improvement initiatives especially with regards to product and service development for streamlining PPP’s (People, Process, Product) and align them to international best practices
- Perform optimization and performance monitoring for established business processes that are dependent on IT support
- Analyse information needs and deliver functional requirements and business requirements documentation
- Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Collaborate with external and internal customers to transform Requirements and concerns into business Use Cases
- Develop requirements specifications according to standard templates, using natural language
- Acts as a main POC between business customers and IT units regarding IT services demands, designs and deliveries provided to MTN external and internal customers
- Track and report on the number of initiatives where best practices in requirement management have been implemented
- Identify process improvement/enhancement areas, implement initiatives, and assess the effectiveness of these at enhancing and improving processes
- Systematically document and formalize a comprehensive set of business processes, ensuring alignment with recognized industry best practices
- Continuously ensure timely compilation of business analysis demand planning, meeting designated timelines
- Track and ensure timely sign-off of BRS, SRS handover to Architect and RTM delivery according to the agreed timelines
QUALIFICATIONS
Education:
- Minimum bachelor’s degree in information systems, Computer Science, Telecommunications, or related field from a reputable institution
- Fluent in English and French
- Certifications in ITIL Foundation, Certified Business Analysis Professional (CBAP) or any BA/BPA related certification, TOGAF, Azure Cloud (AZ900) or any cloud certification will be an advantage
Experience:
- 3-5 years of experience in business analysis or a related field
- Working knowledge of database management systems (DBMS) and data modelling concepts
- Familiarity with various IT systems and technologies (e.g., cloud computing, APIs, System Integration)
- Knowledge of relevant industry regulations and compliance requirements (Telecommunications and IT)
- Knowledge of business environment in telecoms industry
- Proficiency in business analysis tools (e.g., Microsoft Visio) and data visualization tools (e.g., Tableau, Power BI)
- Knowledge of Product development driven by IT software delivery
- Requirement’s definition, process modelling, and operating model design
- Knowledge TM Forum best practices
- Prior experience working with various IT software and systems a plus
- Exposure to formal requirements management, design processes
- Working in Project management environment
Competencies
Functional Knowledge:
- Business Analysis Core competencies and methodologies
- Business Process Analysis Design and Modelling
- Business Architecture Design
- Requirements Analysis
- Cloud Architecture
- Data Architecture & Engineering
- Data Science (AI/ML)
- DevOps/MLOps
- Microservice Architecture
- RPA & Automation
- NextGen Network Deployment
- UX/UI Design
- RPA & Automation
- IT Performance Analysis
Skills:
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Culture & Change Champion
- Project Management
- People Management
Behavioural Qualities:
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Relationship Builder
- Results Achiever
- Operationally Astute
- Integrity
- Team Player
- Critical demonstration of MTN values
ABOUT US
MTN Group Limited is a South African multinational mobile telecommunications
company, operating in many African, European and Asian countries. Its head
office is in Johannesburg. MTN recorded 232.6 million subscribers, making it
the eighth largest mobile network operator in the world, and the largest in
Africa.
With more than 17510 professionals, working in over 20 countries around the
world.
MTN recruiters are always searching for brilliant candidates with an
entrepreneurial spirit, looking for a work culture where innovation is the
goal, hard work is expected, and creativity is rewarded. MTN employees enjoy
competitive salaries, excellent health benefits, and a network of like-minded
co-workers that drive innovation across the entire telecommunication industry.
ABOUT THE TEAM
The Human Resources team partners with all aspects of the organization,
driving success through the effective and innovative management of people for
both current and future business needs.
Key roles that the Human Resources team performs:
- Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
- Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
- Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
- Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
- Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.
Douala, Littoral, Cameroon
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