Recrutement et offre d'emploi à K HOTEL : plusieurs profils

Cameroon Desks
0

 Work in the trendy setting of a hotel completely redesigned to meet the expectations of a contemporary and demanding clientele. Come and live a human and exciting experience within a professional and dynamic team!

K Hotel Douala is hiring two (02) receptionists.

Company Description

Located in the Bonanjo District, Douala's economic and financial hub, K HOTEL Douala is ideally situated close to corporate headquarters, banks, and consulates. Inspired by the legacy of Kadji Defosso, the hotel offers a perfect balance of style, luxury, and sophistication. From spacious accommodations and world-class cuisine to exemplary service, we strive to exceed your every expectation. It's more than a place; it's an experience.

Role Description

This is a full-time on-site role located in Douala I for a Receptionist. The Receptionist is the first point of contact for guests and plays a crucial role in ensuring a positive experience during our guests' stay. The Receptionist welcomes guests as they arrive at the hotel and ensures that their journey has gone smoothly. He/she presents the various services offered by the hotel and accompanies guests to their rooms. He/she will then be available to help them make the most of their stay. The Receptionist is also responsible for checking reservations and invoices. When guests leave, he/she ensures that their stay has gone smoothly, and proceeds to check-in and check-out.


Main Activities
  • Warmly welcome guests on arrival and provide a professional and friendly check-in/check-out experience.
  • Answering guests' questions about hotel services, facilities, local attractions and itineraries.
  • Handle guest complaints or concerns in a prompt and professional manner, escalating issues to management if necessary.
  • Handle room bookings, cancellations and amendments by telephone, email or in person.
  • Ensure that guest information is correctly entered into the hotel's reservation system.
  • Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
  • Process payments, issue invoices and keep accurate records of transactions.
  • Communicate special requests or VIP arrivals to the relevant department.
  • Handle and resolve customer issues such as room changes, billing discrepancies or special requests.
  • Remain calm and professional in high-pressure situations.
  • Promote the hotel's services, facilities and special offers to enhance the guest experience.
  • Sell higher quality rooms, catering options or additional services where appropriate.
Qualifications
  • Knowledge in Phone Etiquette and Receptionist Duties
  • Proficiency in Clerical Skills and basic office management
  • Strong Communication and Customer Service abilities
  • Excellent interpersonal skills and professional demeanor
  • Ability to multitask and work under pressure
  • Previous experience in the hospitality industry is a plus
  • High National Diploma or equivalent in hotel and catering, hotel management ; additional qualifications in office management are an asset
If you are interested, send you CV to recruitments@khoteldouala.com before the 10 March 2025

Enregistrer un commentaire

0Commentaires

Vous avez des questions par rapport à cette offre ? Laissez votre préoccupation ici en commentaire.

Enregistrer un commentaire (0)

#buttons=(Ok, Go it!) #days=(20)

Our website uses cookies to enhance your experience. Check Now
Ok, Go it!