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Job offer : (2) Customer Service Officers

Cameroon Desks
0
FINASDDEE Credit Line is currently looking to hire (2) Customer Service Officers 

Duties & Responsibilities:
  • Ensure high quality customer service, strictly adhering to company procedures and policies.
  • Effectively manage customer interactions, favouring a problem-solving approach.
  • Guarantee absolute confidentiality of customer information.
  • Ensure the accuracy and integrity of customer data in our systems.
  • Handle customer complaints professionally and diligently, providing appropriate solutions.
  • Identify and seize cross-selling opportunities to develop customer relationships.
Application Deadline: October 10, 2024

REQUIRED SKILLS:
  • University degree in management, finance, or related field.
  • Advanced mastery of IT tools, particularly customer relationship management software.
  • Minimum of 2 years of experience in a similar role within the financial sector.
  • Excellent oral and written communication skills. 
  • Demonstrated ability to work independently and as part of a team.
  • Rigor, integrity and keen sense of customer service. 
  • In-depth knowledge of microfinance products and services.


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