Duties & Responsibilities:
- Ensure high quality customer service, strictly adhering to company procedures and policies.
- Effectively manage customer interactions, favouring a problem-solving approach.
- Guarantee absolute confidentiality of customer information.
- Ensure the accuracy and integrity of customer data in our systems.
- Handle customer complaints professionally and diligently, providing appropriate solutions.
- Identify and seize cross-selling opportunities to develop customer relationships.
REQUIRED SKILLS:
- University degree in management, finance, or related field.
- Advanced mastery of IT tools, particularly customer relationship management software.
- Minimum of 2 years of experience in a similar role within the financial sector.
- Excellent oral and written communication skills.
- Demonstrated ability to work independently and as part of a team.
- Rigor, integrity and keen sense of customer service.
- In-depth knowledge of microfinance products and services.
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