TalentPop App is currently hiring for the following possition:
About the job
Helping people comes naturally to you—and you can do it seamlessly in both French and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you.
What You’ll Do
As a French-English Customer Support Associate, you’ll assist customers from French-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.
This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.
Your Day-to-Day
- Deliver timely, friendly, and accurate support in French and English via calls and chat
- Troubleshoot customer issues and guide them through solutions step-by-step
- Log all customer interactions accurately
- Identify trends and share feedback to improve processes
- Collaborate with your team to stay updated on priorities
- Represent the brand with care, professionalism, and patienceWhat We’re Looking For
- What You’ll Need
We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.
How to Apply
Click Apply Now and tell us why you’re excited about this role. We can’t wait to meet you!
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French-Speaking Customer Support Specialist
About the job
Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home
Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.
What You’ll Be Doing
As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful.
Key Responsibilities
- Deliver outstanding support in both French and English through voice and chat
- Troubleshoot and resolve customer issues with professionalism and urgency
- Build strong relationships by personalizing each interaction
- Collaborate with your team to ensure consistent and high-quality service
- Share customer feedback and insights to help improve our processes
- At least 1 year of remote/online experience in a customer support or contact center environment
- Fluent in both written and spoken French and English
- Strong communication and problem-solving skills
- Experience using platforms like Gorgias, Zendesk, Shopify, or similar tools is preferred
- Ability to stay calm and solution-focused under pressure
- Familiarity with e-commerce and CRM systems is an advantage
Personal computer or laptop with a minimum i5 processor
Stable internet connection with at least 15 Mbps upload and download speeds
Perks And Benefits
- Competitive pay with annual performance reviews
- Paid time off to support work-life balance
- Monthly health stipend
- Performance bonuses based on KPIs
- Permanent remote work setup
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