About the job
Who is betPawa?
Our mission is to enable everyone in Africa to place a bet and trust they will
get their winnings.
betPawa is an internationally recognized brand operating across 11 African
countries, rapidly expanding into further markets. betPawa specialises in
serving communities by enabling everyone to place any size bet and win big
with the market-leading win bonus schemes. The company builds trust and
recognition through Dream Maker and Win BIG, Give Back campaigns, funding
outright, or matching winners' contributions to community development
projects.
We are looking for a multi-tasking, attentive, and ready-to-help Customer
Support Specialist. Working together with a team, you will be responsible for
assisting our customers with technical issues when using our services.
What do we look for in a new team member?
- Education level: 2 years of college (minimum)
- Excellent written and verbal communication skills in English and French.
- Ability to work with minimal supervision
- Interest in helping other people
- Open to working 24/7 in shifts
- Good interpersonal skills
- Quick learnerInterest in the sports industry
- Knowledge of football betting markets is an advantage
- Previous experience in customer support is an added advantage
Key skills and experience for this role:
- Help betPawa customers get the best experience possible while using our products
- Be available to support clients through email, chats, and calls
- Be flexible and available to work 24/7 on shifts as scheduled
- Show initiative in amplifying the voice of the customer to advance business objectives
- Grow through participation in other company-wide projects
What we offer:
- Remote work
- Attractive salaryPersonal and professional growth
- Team outings and company events
- Business travel opportunities
PS:
*For international recruitment and future success in this position, we would
kindly ask you to send your application in English!
*We regret to inform you that due to the high volume of applications we are
unable to acknowledge every application. Please bear in mind that if you are
selected for an interview, we will contact you within the next 14 days.
Thank you!
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