IHS Towers of Strength is currently hiring a
IT Intern
- Serve as the first point of contact for users seeking IT assistance over the phone/email / Sysaid platform
- Assist in software and hardware deployment and upgrade.
- Solve all issues relating to desktops, applications, printers, phones, network, and hardware/software maintenance
- First-level support for all NOC issues
- Assist supplier during monthly printer maintenance tasks
- Perform routine PC maintenance and update for performance efficiency.
- Set up and configures desktop computers/laptops, peripherals, printer, phone, and account assigning security level
- Manage GSM, Internet modem fleet (perform activations, readjustments, renewal, and deactivations).
- Follow up and update some IT tracker
- Provide weekly reports to the Specialist,IT, on all IT activities of the week
Skills / Competence Requirements
- Ability to install and configure computer
- Hardware, software and networks skills
- Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing
- Good knowledge in Office 365 products
- Good overall knowledge in Microsoft operating systems and products in generalAbility to keep updated IT Inventories
Qualifications
- Bachelor in IT degree or equivalent with data processing training, computer operations
- Training / Computerization and software skills with a strong experiences
- Being fluent in both English and French
- High availability
- Capacity to work under presure
Organizational Competencies
- Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
- Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
- Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
- Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
- Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
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