Recrutements et offres d'emploi ECOBANK Cameroun S.A. : plusieurs postes ouverts

ECOBANK Cameroun S.A. recrute pour les besoins de ses services pouvant exercer sur tout le territoire national.

Treasury Custody and business optimization officer ready to work across the national territory.

The position is based in Douala.

JOB LEVEL: 5 / JOB GRADE: 3C

I. JOB PURPOSE

• Safeguard and manages the securities and other assets of mutual funds under the bank’s custody. Revaluation of asset management portfolios.
• Recruit new portfolios for the bank.
• Maintain constant relationship with Mutual funds and the regulatory to avoid conflicts and have smooth operations.
• Ensure treasury business optimization in terms of resources, processes and controls.

II. KEY RESPONSIBILITIES

• Responsible to review all sales and purchases of assets, reconciliation of cash and confirmation of shares/units transferred to the right investor.
• Ensure accurate and updated information for each unit holder of the mutual funds with respect to regulation.
• Send security releases confirmation copies to fund managers.
• Processing instructions of mutual funds.
• Provide other support to the unit as and when needed.
• Fully ensure the regulatory role of custodian as per the regulation of COSUMAF n°1 of the 21st July 2022.
• Support custody and treasury team so as to enable them achieve set targets.

RELATIONSHIPS

Below are some required critical relationships:

• Fund Managers
• Fund Trustees
• Clients
• Internal Control
• Local Regulator (COSUMAF)
• CRCT
• Reports to Head, Treasury & FICC

IV. JOB PROFILE

Education

• Bac + 3 minimum in Finance, Management, Banking, Marketing or related field of study. Work Experience
• Minimum of 2 years working experience in a financial institution.

Skills

• Analytical
• Effective Communication Skills
• Interpersonal relationship skills
• Ability to market and establish client relationship
• Ability to work under pressure and meet deadlines
• Strong negotiation skills.

Knowledge

• Broad knowledge COSUMAF regulations and financial market practices
• Working Knowledge of Excel
• Appreciation of securities Accounting
• CEMAC Financial and money market.

V. APPLICATION PROCESS:

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest latest August 04th, 2025 at 5pm prompt, with the subject « Treasury Custody Officer ».

NB : Only applications matching with the desired profile will be contacted.

Ecobank is committed to providing equal opportunities to all and fostering an inclusive and diverse workplace. To this end, we encourage applications from individuals regardless of their nationality, race, gender, age, social class, religion, beliefs, and disability while fully adhering to the local laws and regulations established where Ecobank operates”.

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Customer Service Manager ready to work across the national territory.

The position is based in Ngaoundéré.

JOB LEVEL: 6 / JOB GRADE: 3A

I. JOB PURPOSE

Oversight supervision of branch Customer Counter Service (sales/marketing role), Customer Service back-office processes and Tellers/Operations processes, in accordance with the institution’s policies, approved procedures and Local Compliance.

II. KEY RESPONSIBILITIES

• Boost sales and marketing in the branch.
• Ensure service standards are achieved over the account opening, teller, and branch operations processes.
• Ensure all customers transactions/requests received at the branch counters are thoroughly checked for completeness and compliance, and timely processed or transmitted for processing.
• Assists in clearing/reducing customers queues in the branch during peak time. Verify and authorize transactions processed in the branch.
• Ensure proper and continuous monitoring of the branch to eliminate lapses in control.
• Overall responsibility over customer service function (cards / check books management, account opening, etc.)
• Stand as Branch Safety & Security point of contact. Ensure Safety & Security standard are maintained at any given time and any loophole escalated appropriately.
• Ensure DCFC / AML reports are updated timely.
• Ensure Vault procedures are always adhered to. The Vault Monthly Register Review is delegated to them.
• Ensure tight management of ATM to ensure meeting the minimum Group standard with regard to availability.
• In charge of monitoring branch Transactions & account documentation deferral tracking.
• Ensure all compliance related activities (Balance payment reports, AML monitoring, Suspicious Transactions, Gift Policy, etc.) are fully adhered to in the branch.
• Ensure proofing/reconciliation of branch accounts: immediate credit, Traveler cheques accounts, suspense accounts, teller account & differences, new accounts, ATM accounts, etc.
• Ensure staff/branch are always equipped of adequate equipment to meet Group standard (teller cash counting notes, detectors, stamp machines, Vault/safes, etc).
• Acceptable rating for Internal and External audit comments and implement recommendations provided.
• Perform any other function as and when assigned by the Unit Head/Branch Manager.

III. JOB PROFILE

Experience

• 05 years in core banking operations

Education

• Minimum University degree (BAC + 3/4).

Skills & Knowledge

• Ability to detect unauthorized changes on instruments presented.
• General understanding of Bank products, foreign exchange local. regulations. Quality oriented.
• Ability to efficiently prioritize the tasks to perform.
• Good level of security sense and fraud awareness.

Personal Attributes

• Excellent interpersonal skills and ability to communicate.
• Strong people management and leadership skills.
• Very well organized and structured.
• Pro-activity and creativity.

IV. APPLICATION PROCESS:

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest latest August 05th, 2025 at 5pm prompt, with the subject « Customer Service Manager ».

NB : Only applications matching with the desired profile will be contacted.

Ecobank is committed to providing equal opportunities to all and fostering an inclusive and diverse workplace. To this end, we encourage applications from individuals regardless of their nationality, race, gender, age, social class, religion, beliefs, and disability while fully adhering to the local laws and regulations established where Ecobank operates”.

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